Workspace Experience and Operations Coordinator
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
ROLE AND RESPONSIBILITIES
OVERALL ROLE The Facilities Coordinator/Officer (Soft Services) will assist the Branch FM Operations Manager to set up implement run and manage facility operations processes and functions across all aspects of soft services delivery at branches including but not limited to reception cleaning indoor plants mail/shipping conference room services on the assigned client portfolio.
The role is also responsible for the vendor oversight for reactive and planned maintenance purchasing of materials equipment and supplies occupancy services and providing prompt response to facilitate corrective actions from enduser complaints or calls for assistance relating to soft services delivery
MAJOR RESPONSIBILITIES
Leadership (where applicable) Assist to ensure that soft service staff is trained and qualified to perform the duties they are expected to carry out Develop and sustain a highquality well motivated team Lead by example and groom the team in achieving maximumclient satisfaction level Provide professional advice and guidance for service delivery team
Client/Stakeholder Management Manage the key client team representatives effectively to ensure that expected service levels are achieved Coordinate with stakeholders to ensure smooth delivery of programs and procedures
Procurement & Vendor Management Assist to review the service practices of soft services contractors to deliver quality work practices in line with the service provider recommendations established processes tools and documentation Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors works) Manage contract vendors for soft services in assigned portfolio
Finance Management Assist to plan and manage budgets for soft services operational contracts Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner Ensure prompt and accurate management of purchase orders
Health & Safety Management Conduct regular audits to ensure safety procedures on site are in place and working to established policies and standard operating procedures for the management of the clients working environment Ensure compliance with statutory regulations on fire health and safety standards Protect the health and safety of staff and others by adhering to and developing guidelines and strategies Assist in carrying out safety procedures when needed
Operations Management Assist in the implementation of Industry Best Practice operations Continuous optimization of processes tools and documentation Conduct site inspections and assessments to ensure all procedures and performance measures are maintained at all times Seek ways to constantly reduce cost and improve operational standards without negatively impacting the quality of customer service or the quality of the work environment Maintain premises in neat and good working condition at all times Maintain clean desk policy Assist with Client Service Agent coverage from time to time 24/7 emergency call support and site attendance is required
Ideal Experience
Minimum 5 years experience in in facilities property management hospitality or related field preferred preferably with 3 years working experience in the area of soft services delivery contractor management and/or customer service Tertiary qualifications in Facilities Management / Hospitality will be advantageous Knowledge of local occupational health and safety requirements critical facilities and vendor management for specialized services is advantageous
Location:
On-site Chengdu SCJob Tags:
HiringIf this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!
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Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement and Supplemental Privacy Statement for Individuals in China.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Required Experience:
IC
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Provides business consulting; investment banking services including corporate finance and investment advisory on mergers and acquisitions; asset management services including fund, portfolio and wealth management; real estate property management and brokerage services.
