Service Owner

Our client is modernizing core registry services through an agile human-centric and cloud-based digital transformation program. This initiative focuses on replacing legacy enterprise systems with modern secure and user-friendly digital services.

We are seeking an experienced Service Owner to lead agile product teams drive user-centric design and oversee the end-to-end delivery of digital services. This role plays a key part in transforming complex legislated services while ensuring measurable business and client outcomes.

• Lead agile product teams through discovery design testing and implementation of digital services.

• Own service outcomes and ensure solutions meet client business and legislative requirements.

• Redesign operational processes to support digital service delivery.

• Identify risks dependencies and barriers to change and recommend mitigation strategies.

• Oversee User Acceptance Testing (UAT) and quality assurance activities.

• Support evaluation of outcomes including operational efficiencies and cost savings.

• Champion agile and digital delivery practices across programs.

• Lead product demonstrations and communicate progress to stakeholders and governance bodies.

• Collaborate with technology partners to support the replacement of high-risk legacy systems.

• Contribute to strategic product roadmaps and long-term sustainability planning.

• 5 years of experience working with business stakeholders IT partners and subject matter experts.

• 5 years of experience documenting user requirements business processes and workflows.

• 5 years in leadership facilitation or product ownership roles.

• Strong experience delivering complex IT or digital transformation initiatives.

• Proven experience working in Agile or Hybrid delivery environments (SCRUM).

• Experience with tools such as JIRA or similar agile delivery platforms.

• Strong analytical problem-solving and decision-making skills.

• Ability to work independently while collaborating effectively across teams.

• Experience interpreting and applying complex legislation policies or regulatory frameworks.

• Excellent communication and stakeholder engagement skills.

• Bachelors degree in Business Information Technology or a related field.

• Product Owner certification (CSPO PSPO).

• Project or change management experience.

• Experience evaluating programs policies or enterprise initiatives.

• Knowledge of registry-based or highly regulated systems.

• Standard hours: Monday Friday Alberta business hours.

• Primarily remote with occasional in-person meetings (up to four per year as required)

• Lead meaningful digital transformation in a complex high-impact environment.

• Work with modern agile teams delivering cloud-based services.

• Influence how critical public-facing services are designed and delivered.

• Flexible remote-first work arrangement.