Service advisor manager

National Automotive Training Academy

Job Location:

Fairless Hills, PA - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Service Advisor

Peruzzi Buick GMC 156 Lincoln Highway Fairless Hills PA 19030 Peruzzi Buick GMC

Job Summary

We are seeking a personable and customer-focused Service Advisor to serve as the key liaison between our customers and service technicians at Peruzzi Buick GMC. You will guide customers through the service process from initial greeting through appointment scheduling accurate cost estimates and vehicle delivery - ensuring excellent communication and a positive customer experience.

Responsibilities

Greet customers and assess their vehicle service needs
Listen to customer concerns and document accurate repair descriptions
Schedule service appointments vehicle drop-off and pick-up
Consult with technicians regarding diagnostics necessary repairs and alternatives
Prepare and explain service cost estimates and timelines
Verify insurance and warranty coverage when applicable
Conduct basic inspections and test drives as needed
Keep customers informed of service updates changes and pick-up times
Promote available services parts and maintenance options
Provide information on warranty protections cost-saving options and repair vs. trade-in decisions
Coordinate parts ordering to ensure availability for scheduled repairs
Manage daily workflow and schedule in the service department
Process payments and ensure service details and costs are clearly communicated
Maintain positive customer relationships to support repeat business

Requirements

Associates degree in mechanics or related field preferred but not required
Automotive field experience is a plus
Strong understanding of automotive technology and industry practices
Proficiency with industry-specific software
Excellent customer service communication and interpersonal skills
Strong organizational decision-making and problem-solving abilities
Ability to communicate effectively with technicians customers and management

What We Offer

A supportive and collaborative team environment
Opportunities for professional growth
Competitive compensation based on experience

Apply today to join our service team and help deliver outstanding experiences to our customers at Peruzzi Buick GMC!

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Service Advisor Peruzzi Buick GMC 156 Lincoln Highway Fairless Hills PA 19030 Peruzzi Buick GMC Job Summary We are seeking a personable and customer-focused Service Advisor to serve as the key liaison between our customers and service technicians at Peruzzi Buick GMC. You will guide customers th...

Service Advisor

Peruzzi Buick GMC 156 Lincoln Highway Fairless Hills PA 19030 Peruzzi Buick GMC

Job Summary

Responsibilities

Greet customers and assess their vehicle service needs
Listen to customer concerns and document accurate repair descriptions
Schedule service appointments vehicle drop-off and pick-up
Consult with technicians regarding diagnostics necessary repairs and alternatives
Prepare and explain service cost estimates and timelines
Verify insurance and warranty coverage when applicable
Conduct basic inspections and test drives as needed
Keep customers informed of service updates changes and pick-up times
Promote available services parts and maintenance options
Provide information on warranty protections cost-saving options and repair vs. trade-in decisions
Coordinate parts ordering to ensure availability for scheduled repairs
Manage daily workflow and schedule in the service department
Process payments and ensure service details and costs are clearly communicated
Maintain positive customer relationships to support repeat business