ReceptionCall Center

Baghdad - Iraq

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Job Summary
We are seeking a professional and customer-focused Receptionist / Call Center Executive to manage front-desk operations and handle inbound and outbound calls for a real estate company in IRAQ. The ideal candidate will be the first point of contact for clients ensuring excellent customer service and smooth communication.

Key Responsibilities

Reception / Front Desk

Greet clients and visitors in a professional and courteous manner
Manage the reception area and ensure a welcoming environment
Handle incoming calls and direct them to the appropriate departments
Maintain visitor logs and coordinate with internal teams

Call Center / Customer Support

Answer inbound calls and respond to client inquiries regarding properties services and appointments
Make outbound calls to follow up on leads inquiries and client feedback
Register and update client details in the CRM system
Schedule site visits and coordinate appointments with sales agents
Handle basic complaints and escalate issues when required

Administrative Support

Maintain accurate records of calls inquiries and client interactions
Support the sales and leasing team with documentation and follow-ups
Assist with daily administrative and coordination tasks

Requirements

Requirements & Qualifications

Diploma or Bachelors degree (preferred)
13 years of experience in reception or call center roles (real estate experience is an advantage)
Excellent communication skills in Arabic (English is a plus)
Strong interpersonal and customer-service skills
Basic computer knowledge (MS Office CRM systems)
Professional appearance and positive attitude

Required Skills:

Clear telephone etiquette Multitasking and time management Problem-solving skills Team player with a client-focused mindset

Required Education:

Diploma or Bachelors degree (preferred)13 years of experience in reception or call center roles (real estate experience is an advantage)Excellent communication skills in Arabic (English is a plus)Strong interpersonal and customer-service skillsBasic computer knowledge (MS Office CRM systems)Professional appearance and positive attitude

Job SummaryWe are seeking a professional and customer-focused Receptionist / Call Center Executive to manage front-desk operations and handle inbound and outbound calls for a real estate company in IRAQ. The ideal candidate will be the first point of contact for clients ensuring excellent customer s...