Quality Manager

Johannesburg - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Function
Quality
Facility
Life The Glynnwood and Life Glynnview hospitals
Position
Quality Manager
Introduction

A vacancy exists for a Quality Manager (QM) based at Life The Glynnwood and Life Glynnview hospitals reporting to the Hospital Manager. The successful candidate will be responsible for supporting the Hospital Manager in the implementation of the Integrated Quality and SHE Management System as updated from time to time and for coordinating quality-related activities in support of the Facility Management Team.

Critical Outputs

Job Purpose

The main purpose of the role of Quality Manager is management of the Quality System in collaboration with various departments within the hospital.

Critical Outputs

Effective building of relationships with internal/external stakeholders:

Ensure productive working relationships with key internal and external stakeholders (including governmental bodies) by participating in various forums cross-functional activities and by identifying networking opportunities

Overall management of the Quality Function through:

Ensuring that the hospital quality and environmental sustainability objectives are reviewed annually and aligned to the Group objectives
Communicating the quality and environmental sustainability targets and focus areas to the hospital management and staff and drive projects to achieve these targets together with HODs
Generating the hospital quality scorecard and monthly quality reports
Collating presentations and communicate feedback on trends risks incidents and corrective action taken at the hospital Quality Review meetings
Advising the Engineering/Services Manager/Pharmacy Manager/Nurse Manager on conducting environmental aspect/impact assessments and reporting of environmental incidents
Partnering with the Infection Prevention Specialist other Waste Coordinators and HODs to ensure that the correct management and reduction of general and hazardous waste within the hospital and ensure that waste handling meets quality legal and environmental regulations and standards
Partnering with the Infection Prevention Specialist/Coordinators to effectively manage the Healthcare Risk Waste management through implementation and maintenance of processes relating to waste reduction correct segregation and disposal of waste
Driving continuous improvement through the Life Healthcare Quality Improvement program
Participation in Patient Experience management (Post discharge surveys) and CARE program

Effective Deviation Management through:

Managing reporting investigation and close out of all quality and environmental incidents and deviations to standards in conjunction with the HODs/Unit Managers
Manage close outs of deviations to standards identified during internal and external audits

Effective management of the InfoQuest data management system through:

Training of staff in the use of InfoQuest reporting system
Ensure all relevant staff has access as needed and check data for accuracy and reliability
Ensuring that data is captured accurately and submitted by the specified cut-off dates
Ensuring that reports are correct available and utilized effectively
Measuring performance against the quality objectives evaluating the results and co-ordinate corrective action where necessary together with the relevant HODs

Effective risk identification and management through:

Conducting risk assessments on an annual basis together with HODs and Unit Managers in accordance with legal requirements
Monitoring and review of hazard/risk management quarterly together with HODs and Unit Managers
Monitoring and reporting on the effectiveness of actions taken to mitigate/control risk together with HODs and Unit Managers
Maintaining and updating the Risk register

Effective analysis of data (trending) and management of risks through:

Ensuring that quality data is accurately recorded the statistics analysed and trends identified
Ensuring that internal CARs have been generated based on major trends
Monitoring and reporting on actions taken on trends identified through Adverse event and Alert Management Patient Experience Management and Customer Relationship Management System
Monitoring the effectiveness of correction action
Maintaining and updating the CAR register

Effective Occupational Health and Safety Management through:

Coordinating the hospital Health & Safety Committee meetings
Ensuring that all legal appointments are made staff trained in the requirements of such appointments and legal requirements are adhered to
Guiding the Hospital Manager on health and safety related issues in order to ensure that the legal requirements are adhered to for staff safety
Coordination of employee injuries and occupational disease reporting - internally and externally (DOH&COID)

Emergency planning and disaster management through:

Managing the hospital Emergency and Disaster Plan and practices
Updating the emergency planning and disaster management plans and ensuring that they are available

Effective document control through:

Monitoring and ensuring governance of the quality document control processes in the hospital

Effective participation in internal and external audit processes through:

Planning coordination and participation in the internal and external audit review process Coordinating and monitoring of corrective actions monitoring of effectiveness of actions and close out of all non-conformities related to quality with relevant HODs

Training of staff:

Conduct training within the hospital to ensure that management and staff understand the quality safety and environmental requirements
Induction training conducted using the induction booklet with focus on the legal requirements

Requirements

Healthcare related Degree or Diploma
A degree or Diploma in Quality Management or similar would be advantageous
Clinical/Healthcare background
Management experience is advantageous.
General knowledge of Health and Safety legislation
Understanding the private healthcare industry its challenges and role players would be an advantage.
Computer proficiency
Current registration with the professional body if applicable

Competencies

Problem-solving analysis and judgement
Analytical skills
Resilience
Verbal & written communication
Influencing
Action orientation
Excellence orientation
Building relationships
Customer responsiveness
Organisational awareness
Monitoring
Attention to detail

Email

Closing date
Friday December 19 2025

Internal applicants - Before making an application you are requested to discuss your application with your line manager. External candidates will also be considered.

Life Healthcare is an Equal Opportunity Employer.

Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert should consider their application as unsuccessful.

Required Experience:

Manager

FunctionQuality FacilityLife The Glynnwood and Life Glynnview hospitalsPositionQuality Manager IntroductionA vacancy exists for a Quality Manager (QM) based at Life The Glynnwood and Life Glynnview hospitals reporting to the Hospital Manager. The successful candidate will be responsible for supporti...

Ensure productive working relationships with key internal and external stakeholders (including governmental bodies) by participating in various forums cross-functional activities and by identifying networking opportunities