National Surveillance Control Room Manager
Share
Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
JOB ADVERT National Surveillance Control Room Manager
Location: Head Office (National Control Room) Reporting to: Surveillance General Manager Role Level: National Leadership
---
Lead the Future of Surveillance Operations
We are looking for a National Surveillance Control Room Manager to lead our high-performance National Control Room (NCRC). This is a critical leadership role responsible for driving operational excellence building strong processes adopting new technologies (including AI tools) and ensuring exceptional service delivery across all surveillance operations.
If you thrive in a fast-paced environment have a calm and mature leadership style and can balance hands-on operational control with strategic oversight this role is for you.
---
Key Responsibilities
Lead and manage the national surveillance control room team.
Ensure world-class delivery of CCTV alarm and analytics-based monitoring.
Build and maintain a resilient high-performance operational culture.
Develop and standardize SOPs and processes for scalable service delivery.
Embed AI and automation tools to enhance efficiency and reduce manual workload.
Oversee system readiness operational uptime and workflow optimization.
Engage with senior internal stakeholders and external clients.
Provide high-quality reporting and manage escalated incidents.
Conduct professional control room demonstrations for potential clients.
Support national product rollouts and new technology implementations.
---
What Were Looking For
35 years management/supervisory experience in a surveillance control room or similar environment.
Strong operational understanding of CCTV monitoring and surveillance fundamentals.
Experience managing high-paced teams and building strong operational processes.
Familiarity with platforms such as DeepAlert Hikvision Dahua (DSS) Milestone Proof 360 iSentry and Syntel.
Excellent communication analytical and reporting skills.
Calm mature accountable leadership demeanor.
Passion for innovation automation and continuous improvement.
---
Why This Role Matters
You will shape the future of our national surveillance operationsdriving efficiency elevating service standards adopting new technologies and building a culture that thrives under pressure. Your leadership will directly impact client satisfaction operational stability and the scalability of our surveillance services.
Working Hours
Standard: 07h00 16h00 with availability for urgent operational matters.
Required Experience:
Junior IC
Key Skills
- Hospitality Management
- Inventory Control
- Hotel Experience
- Hospitality Experience
- Infant Care
- Algebra
- Management Experience
- POS
- Cleaning Experience
- Hotel Management
- Leadership Experience
- Supervising Experience
About Company
Fidelity Services Group is Southern Africa’s largest integrated security solutions provider and the industry leader in protection innovation.
