Director Aftermarket Operations

About JLG an Oshkosh company

JLG began in 1969 when our founder John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment training opportunities and trusted support within the access industry. We are a global company and our productsincluding mobile elevating work platforms telehandlers utility vehicles and accessoriescan be found all over the world.

The Director Aftermarket Operations provides strategic leadership for JLGs aftermarket business aligning lifecycle support reset programs and service operations with enterprise goals. This role combines responsibility for traditional aftermarket functionssuch as warranty technical support training customer service and logisticswith oversight of multi-site reset and certification operations that deliver exceptional quality consistency and customer value. The Director drives operational excellence ensures cross-functional alignment and fosters a culture focused on safety efficiency and continuous improvement strengthening JLGs position as an industry leader in lifecycle solutions.

YOUR IMPACT

These duties are not meant to be all-inclusive and other duties may be assigned:

Strategic & Operational Leadership

• Lead cross-functional aftermarket teamsincluding parts distribution technical support warranty service operations and reset facilitiesto optimize performance standardize processes and elevate customer experience.

• Provide leadership and guidance for multiple reset production facilities establishing consistent manufacturing objectives workflows and quality standards that support on-time production and certification goals.

• Develop and implement strategies to grow aftermarket revenue while enhancing operational efficiency serviceability and lifecycle value.

Program Process & Performance Management

• Drive continuous improvement across all aftermarket and reset operations through the application of lean principles process optimization and effective performance management.

• Design and oversee work plans resource allocation and capital investment recommendations to support long-term aftermarket and operations strategy.

• Monitor customer feedback and industry trends to identify opportunities for improved service offerings and operational enhancements.

People Leadership & Talent Development

• Lead and develop leaders across manufacturing and non-manufacturing functions (e.g. HR Safety) within reset operations ensuring accountability capability building and a culture grounded in safety and operational discipline.

• Partner with Operations and cross-functional peers to identify select and develop talent for critical aftermarket and reset roles; support career development and succession planning.

Customer Dealer & Stakeholder Engagement

• Build and maintain strong relationships with customers dealers and segment leadership through consistent communication facility engagement and operational transparency.

• Represent the company at industry events and customer forums to reinforce brand leadership and aftermarket value propositions.

• Collaborate closely with product development to enhance equipment serviceability maintainability and aftermarket support integration.

Financial Compliance & Business Management

• Oversee budget planning and financial forecasting for aftermarket operations including parts distribution service programs and reset facility performance.

• Ensure compliance with corporate policies safety regulations and operational standards across all aftermarket and reset operations.

• Develop pricing strategies promotions and marketing initiatives to support aftermarket sales and profitability targets.

MINIMUM QUALIFICATIONS

• Bachelors degree in business engineering or related field with 10 years of experience in aftermarket sales service or product support; or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.

• Ability to travel up to 70% this is highly dependent on business cycle and needs.

STANDOUT QUALIFICATIONS

• Four (4) or more years of experience in aftermarket operations reset/refurbishment programs or multi-site manufacturing leadership.

• Demonstrated experience leading leaders and managing performance across production and non-production functional areas.

• Strong background in continuous improvement lean principles or operational excellence methodologies.

• Business-to-business (B2B) experience in a manufacturing or industrial equipment environment.

• Experience managing large-scale programs cross-functional initiatives or capital-intensive operational projects.

• Masters degree preferred.

WORKING CONDITIONS

The following represents general working conditions for this office-based role. Specific conditions may vary depending on business needs and individual circumstances.

• This role operates in a blended office and production environment. While administrative work is performed in a professional office setting the Director Aftermarket Operations is frequently required to work within manufacturing reset and certification facility environments across multiple locations.

• Duties are largely sedentary requiring extended periods of sitting and using a computer and telephone.

• Visual acuity to operate a computer and read documents is required along with auditory ability to participate in virtual and in-person meetings.

• Occasional movement within the office environment is necessary including walking short distances standing or reaching for files.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role

Pay Range:

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range individual pay is determined by various factors including the scope and responsibilities of the role the candidates experience education and skills as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process please contact us at

Oshkosh Corporation is a merit-based Equal Opportunity opportunities are open for application to all qualified individuals and selection decisions are made without regard to race color religion sex national origin age disability veteran status or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with Oshkosh Corporations legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be U.S. Persons as defined in these regulations. Generally a U.S. Person is a U.S. citizen lawful permanent resident or an individual who has been admitted as a refugee or granted asylum.