Configuration Management Specialist

What you will work on
Governance & Oversight of Configuration Management

• Coordinate reviews and updates of the Workday Configuration Management Plan.
• Chair the Configuration Control Board (CCB); schedule organize and facilitate CCB meetings.
• Monitor configuration management processes for compliance identify and report non-compliance; escalate issues as needed.
• Coordinate configuration management audits; document findings and develop corrective action plans.
• Work with configuration teams to ensure complete and accurate documentation for minor and major configuration changes.

• Identify log evaluate and direct incoming configuration management service requests.
• Identify document and baseline new configurable items.
• Coordinate requests for change and ensure appropriate routing.
• Configure tools and maintain documentation required for logging and executing configuration changes.
• Participate in deployment processes for Workday enhancements and updates including configuration planning testing readiness and deployment activities.

• Monitor Workday tenant environments to ensure availability meets service-level thresholds.
• Provide outage and system status communication to users; follow escalation protocols.
• Assist with documenting standard operating procedures for ERP system administration as the postgo-live Named Support Contact (NSC).

• Participate in process improvement initiatives and recommend enhancements to configuration management processes.
• Create documentation workflow diagrams charts and artifacts illustrating processes.
• Lead or support the design and development of configuration management tools and templates.
• Assist with developing metrics critical success factors and key performance indicators; gather data and prepare associated reports.

What you need to bring:
Required Qualifications

• Strong knowledge of Workday configuration tenant structure and system functionality.
• Experience with configuration management principles baselining and change control processes.
• Ability to monitor system performance interpret logs and support issue escalation and resolution.
• Proficiency with tools used for tracking configuration items service requests and changing workflows (e.g. Jira ServiceNow SharePoint).
• Skilled in analyzing data developing metrics and generating reports and dashboards.
• Ability to support testing cycles including configuration validation defect tracking and deployment readiness.
• Strong documentation and technical writing skills including SOPs process diagrams and configuration records.
• Excellent communication and collaboration skills for cross-functional work with technical and business teams.
• Ability to conduct training and promote understanding of configuration policies procedures and governance requirements.
• Demonstrated ability to support process improvement initiatives and enhance configuration management tools and workflows.

• Bachelors degree in computer science information technology or a related field.
• At least five (5) years of professional experience in managing or maintaining system configuration.

What we offer:

At OFM we foster a culture of integrity innovation inclusion and belonging. We value both learned and lived experiences believing that diversity makes us stronger. To support your health and well-being we offer a variety of benefit programs for our employees.

Please visit ourRecruitment Pagefor a full list of benefits available to employees. Heres a quick glance at some of the unique benefits that OFM offers:

• An environment of diversity equity inclusion and belonging
• Medical Dental Vision and Life Insurance
• 12 paid holidays 14 paid vacation days (minimum) and 12 days of sick leave per year
• State retirement programs

Application Process:
Once youve decided to apply for a state government job youll complete an online application to showcase your qualifications. Keep in mind that once you submit the application a real person is going to read it. We do not use AI or other technology that screens your application and rejects it. Please ensure that you provide clear and detailed information about your work history allowing your qualifications to be accurately assessed. We will contact the top candidates directly to schedule interviews. If you require a reasonable accommodation during the application process please call 7-1-1 or 1-.

Your application will not be considered complete and sent to the hiring teams for review unless you attach all of the following:

• Cover letter:describing your experience skills and contributions you will bring to this leadership role along with the values you will bring to the team and organization if you are chosen for this position.
• Resume:that details your applicable experience and education.
• References:At least three professional references with current phone numbers.

Questions:
OFMs Staff ASL interpreter is available to all deaf and hard-of-hearing applicants. For questions about this recruitment or to request a reasonable accommodation during the application or interview process please email us at.

The Office of Financial Management is an equal opportunity employer. We strive to create a working environment that includes and respects cultural racial ethnic sexual orientation and gender identity diversity. Women racial and ethnic minorities persons with disability persons over 40 years of age and disabled and Vietnam-era veterans are encouraged to apply.

For more information please seeWAC.