Part Time Clerical Assistant

POSITION PURPOSE:

The City of Birmingham is seeking an energetic organized and dependable candidate for a part-time Clerical Assistant position within the Department of Public Services office. The part-time clerical staff will be expected to provide support to the assigned department through a variety of tasks which will include customer service processing applications and fees mailings data entry and miscellaneous general office work.

Qualified applicants for this position will possess a track record of performing similar duties in a professional setting with a high level of accuracy and attention to detail and the ability to deal tactfully with a variety of individuals and in diverse situations.

FUNCTIONS AND RESPONSIBILITIES:

This list is not to be treated as all inclusive.

• Accurately process monetary transactions by receiving payments and issuing receipts and change to customers.
• Answers telephone calls from the public regarding the department or transfer calls to the appropriate person.
• Assist the public in person and over the phone.

NECESSARY SKILLS:

• Possess excellent time management attention to details and excellent verbal and written communication skills.
• Ability to prioritize multiple tasks and utilize problem-solving skills to assist members of the public and other team members.
• Ability to communicate and collaborate with a diverse range of individuals in carrying out assigned duties.
• Ability to interact professionally and provide excellent customer service both in person and over the phone.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Associates degree or 2 years of degree-oriented college coursework.
• At least 2 years of related experience in a professional setting which includes substantial contact with the public and utilization of a variety of customer service skills.
• Equivalent combinations of work and education will be considered.
• Knowledge of current office software packages including proficiency with Microsoft Office applications and the ability and interest to quickly learn and use new tools and technologies.

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:

• Must be able to lift up to 50lbs.
• Must be able to sit for long periods of time.
• Must be able to stand for long periods of time.

EQUIPMENT:

• Office space including desk computer and phone
• City provided keys