Security Incident Response Manager

Available Location: Singapore

Our Mission

The Security Response Teams mission is to systematically respond to security threats safeguarding Cloudflare. We operate 24/7 across the globe to respond to security incidents continuously improve our response capabilities lead digital investigations and enhance our overall security posture. Our Cloudflare on Cloudflare data and automation first philosophy makes us a cohesive team with high impact.

The Role

As an Incident Response Manager youll refine security processes focusing on operations and response. Responsibilities span proactive threat management across edge product cloud workloads and containers. Youll lead a Security Response Hub assessing critical security events through triage cyber-attack analysis scoping containment and forensics. You will help create scalable analysis processes and methods build response frameworks and collaborate with IT Engineering Product and Legal teams. This role demands diverse technical skills such as tooling development automation custom log analysis a solid understanding of OS internals and deep technical expertise in threat detection incident analysis forensics and SIEM systems.

Responsibilities

• Vital leader of the Security Response team overseeing all operations within a region.
• Incident Response Oversight: Manage regional security response hub providing oversight to security incidents from detection to resolution employing CI/CD principles for rapid response.
• Team Optimization and Agile Learning: Ensure optimal staffing focusing on continuous skill development and career progression within an agile security environment.
• Resource and Vendor Management: Administer budget and manage vendor relationships aligning with the strategic objectives of security operations.
• Performance Engineering: Guide team performance ensuring adherence to established SOPs and best practices in security integration.
• Strategic Communication Protocols: Manage sophisticated communication protocols during incidents ensuring clarity and timeliness.
• Root Cause Analysis: Lead root cause analysis utilizing methodologies for quick identification and implementation of preventive strategies.
• Cross-Functional Collaboration: Facilitate collaboration across Product Infrastructure SREs GRC ensuring cohesive incident response strategy.
• Continuous Process Improvement: Regularly refine incident response processes incorporating the latest advancements for enhanced agility.
• Strategic Leadership for Scalability: Provide visionary leadership ensuring operational scalability and efficiency in line with business needs.
• Team Development in a Security-Focused Culture: Cultivate a high-performance team enhancing capabilities through training and development.
• Incident Documentation and Process Automation: Oversee incident documentation refining response playbooks and guidelines with a focus on automation in security processes.
• Security Technology Management: Govern the development and maintenance of security tools emphasizing integration in existing security pipelines.
• KPI-Driven Performance Assessment: Implement and monitor Key Performance Indicators to evaluate and improve incident response effectiveness.
• On-Demand Operational Readiness: Maintain readiness for critical incident management outside standard hours integrating on-call responsibilities.

Requirements

• Senior Information Security Experience: Possess over 7 years in Information Security roles with at least 5 years in leading incident response and/or security operations teams.
• Data Analytics and Data Science: Utilize advanced data science and analytics methodologies to meticulously compile statistics on trends and anomalies facilitating efficient data organization retrieval and analysis enabling the identification of patterns and irregularities within vast datasets.
• DevSecOps and CI/CD Implementation: Experienced in establishing and enhancing security operations in product or cloud-native environments with a focus on integrating security practices within CI/CD pipelines
• Security as Code Expertise: Proficient in implementing Security as Code methodologies automating security processes in alignment with agile development practices
• Incident Response Automations: Designs software programs to identify contain eradicate and remediate security issues including triage and investigation present within cloudflare infrastructure. Leverages automation and CI/CD for continuous development adhering to speed and accuracy.
• Proactive Goal Management: Skilled in independently defining and driving both immediate and strategic technical goals within a fast-paced security landscape.
• Team Mentorship and Development: Demonstrated capability in coaching and guiding junior team members fostering a culture of continuous learning within a DevSecOps context.
• Technical Environment Mastery: In-depth understanding and hands-on experience with Linux/UNIX MACOS AWS GCP and Azure ecosystems emphasizing security configurations and best practices.
• Advanced Security Operations Insight: Extensive background in security operations particularly in incident detection response investigation and mitigation within a continuous integration and deployment environment.
• Security Tool Proficiency: Adept with advanced tools like SIEM SOAR and EDR utilizing them for effective anomaly detection and incident response in a DevSecOps setting.
• Programming and Scripting Skills: Strong proficiency in programming languages such as Python Go Ruby complemented by expertise in SQL and other database query languages.
• Effective Communication and Analytical Abilities: Excellent verbal and written communication skills combined with robust problem-solving and independent judgment capabilities vital for leading in a collaborative team environment.
• Incident Response Communication: Seasoned in articulating investigative findings and strategies to diverse audiences including technical staff legal teams and internal stakeholders.
• Leadership in Technical Team Growth: Track record of successfully managing expanding and steering technical teams particularly in DevSecOps-oriented environments.
• Incident Response Function Building: Passion for creating and nurturing a dedicated Incident Response function from scratch aligning it with modern security and development practices.
• Complex Attack Chain Knowledge: Comprehensive understanding of complex attack chains especially in relation to intricate build and deployment pipelines.
• Advanced Cloud Computing Deployment: Proficient in deploying diverse cloud solutions including IaaS PaaS SaaS within a security-focused framework.
• Regulatory Framework Acumen: Familiarity with key regulations and standards such as SOX FEDRAMP NIST ISO GLBA PCI-DSS GDPR CISA applying them effectively in a DevSecOps environment.

Preferred Qualifications

• Comprehensive knowledge of digital forensics investigations encompassing chain of custody evidence procedures investigative interviewing techniques information management and legal processes.
• Experience with designing incident response and security operations programs.
• Experience with software engineering and designing custom security response tools.
• Experience with maturity and gap assessmentsGCFA GCFR GNFA and/or Public Cloud Certifications

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

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