Information, Counselling and Legal Assistance (ICLA) Digital Coordinator Nigeria Abuja

Since 2015 NRC Nigeria has been working to help displacement affected communities meet their basic needs improve their livelihoods access essential services and enhance their resilience to future shocks through our six core competencies: water sanitation and hygiene (WASH) Shelter Education Information Counselling and Legal Assistance (ICLA) Livelihoods and Food Security (LFS) Camp Management and Protection. NRC provides immediate assistance during the onset of emergencies through the rapid response mechanism (RRM). In 2021 NRC reached over 269000 people with assistance.

The crisis in Nigeria is marked by brutal violence against civilians causing acute humanitarian needs and the north-east the 13-year conflict has shattered lives infrastructure basic services and social fabric.

Two million people are internally displaced across Borno Adamawa and Yobe states. Approximately half of these are living within local communities putting increasing pressure on scarce resources. Access to food is limited particularly in Borno state where most families are already facing crisis levels of food insecurity. Civilians including aid workers continue to be the target of deadly attacks by non-state armed groups and transport corridors are persistently the north-west and north-central regions violence and displacement are rooted in disputes over land and resources which has been worsened by climate change. Criminality is on the opportunities are scarce and children face an uncertain future unable to access quality education. Many families have either lost identity papers while fleeing or never obtained them hindering their ability to access essential services.

NRC is expanding partnership portfolio of local partners in Nigeria - including national and local government authorities civil society organizations and private sector actors to scale up services delivery and enhance localization commitments.

Find out more about NRC Watch this short video to see NRC in action strategic locations have allowed NRC greater reach from the north and south parts of the North-East and North Central region and allowed NRC to contribute to bridging the gap between humanitarian aid and development cooperation including by focusing on equitable access to basic services and strengthening the rights of displaced people and addition to the Country Office and the above-mentioned Area Offices NRC has sub-office structures in Monguno Mubi Pulka and Gwoza.

We are looking for people who are passionate about helping refugees and people forced to flee.

If you are those people the Norwegian Refugee Council in Nigeria is looking for an enthusiastic and passionate Information Counselling and Legal Assistance (ICLA) Digital Coordinatorto join our team in Abuja FCT. TheICLA Digital Coordinator will be responsible for the implementation of Kobli in Nigeria and management of ICLA database.

Specific responsibilities

• Support deployment and implementation of Koblis Legal Case Management system (LCM) in close collaboration with ICLA country programme and Global ICLA Digital team.

• Support deployment implementation and ongoing administration of the LCM system including system maintenance troubleshooting and capacity building for ICLA teams

• Contribute to project learning and the knowledge base.

• Support the standardisation of ICLA programming by ensuring LCM workflows service definitions and reporting structures are aligned at CO level and when possible with global ICLA guidance

• Coordinate with Global ICLA team to ensure alignment with global digital strategies priorities and plans for the project.

Legal case management (LCM) database:

• Maintain accurate user records and hierarchies and regularly review update and report on access permissions.

• Configure and maintain intake forms and case management workflows including updates custom forms and requested modifications.

• Create and update project records indicators (including custom ones) taxonomy elements and service profiles to ensure alignment with ICLA activities and reporting needs.

• Maintain core reference datasets including organisational units administrative locations nationalities and coding structures to support standardisation and data integrity.

• Support configuration and optimisation of reporting analytics and dashboard modules (including GORS and custom reports) to enable effective data use and learning.

Deployment and implementation of LCM

• Lead and monitor LCM deployment and implementation documenting system gaps bugs and user experience challenges to ensure functionality and relevance.

• Coordinate with the Global ICLA team on system improvements including troubleshooting enhancement requests testing new features and participating in LCM coordination meetings

• Participate in regular system improvement and coordination meetings providing feedback and contributing to decisions on upgrades and implementation progress.

Capacity Building and Field Support

• Lead capacity building for LCM users including onboarding refresher trainings and ongoing follow-up.

• Inform staff of the changes and enhancements based on the released timeline.

• Establish a feedback loop with ICLA teams to continuously gather and document insights from the field and ensure participation.

• Work with the ICLA specialist/Project Manager to analyse feedback for iterative system improvements.

• Conduct regular monitoring and quality checks of entered data; address discrepancies with relevant staff including duplication check.

• Contribute to the design and development of monitoring tools to evaluate LCMs effectiveness in coordination with the Global ICLA team.

• Oversee compliance with country and organizational policies on data protection.

Reporting & Coordination

• Support the ICLA Specialist by contributing to donor reports internal reports and strategic documents.

Generic professional competencies:

• University degree in Information Management Computer Science Social Sciences Law or a related field.

• Minimum of 23 years of experience working with digital information systems case management tools or IM platforms.

• Experience within humanitarian or displacement contexts is an asset.

• Strong reporting analytical and data interpretation skills.

• Demonstrated results aligned with the responsibilities of this position.

• Awareness of own leadership strengths style and development areas.

Context/Specific skills knowledge and experience:

• Knowledge of the context in north-east Nigeria

• Knowledge of the legal and digital infrastructure in Nigeria

• Fluency in English is and other local languages is an added advantage.

• Proven track-record with enabling access for legal aid programme

• Tech savvy and digital expertise

Whats in it for you

Join a workculture that empowersevery employee to share ideas and take responsibility:

At NRC we think creatively.We encourage ideas and give responsibility to all employees at all levels to help solve the complex issues that we face.You will have many opportunities to be heard and take the initiative.

Learn on the job:NRCs collaborative working style favours the exchange of good practice and lessons learnt. At NRC employees learn on the job and are encouraged to look for opportunities to develop new competencies. NRC managers prioritise the quality work and the competency development of their staff. This entails giving newcomers a good start following up training and mentoring employees to allow them to perform well in their current job and offering learning and development programmes.

Additional Information:

Duty Stations:Abuja FCT. Nigeria

Duration of contract:12 Months (Renewable).

Grade Level:Grade 7in NRCs gradingstructure.

Reporting line:ICLA Specialist

Travel:20%

NRC is an equal opportunities employer. We are committed to diversity without distinction to age gender religion ethnicity nationality and physical ability.

We think outside the box encourage ideas and give responsibility to all employees at all levels.

You will have many opportunities to be heard and take the initiative.

This position is open to Nigeria Nationals only.We invite applications from all qualified and interested candidates. Candidates are encouraged to apply early as applications may be screened prior to the vacancy deadline. Female candidates are strongly advised to apply.

Watch this short videoto see NRC in action.

Please download thedetailed job descriptionto learn more about the position.