Quality and Documentations Specialist (IndustryDental)

Flowery Branch, GA - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Job purpose

The Quality and Document Specialist plays a critical role in maintaining the integrity of the organizations quality management system and documentation processes while actively supporting the operations team customer and sales teams. This position ensures that all documentation meets regulatory contractual and internal standards and facilitates timely access to accurate information for both internal stakeholders and external customers. By collaborating with sales and operations team the specialist helps address client inquiries supports quality-related communications and ensures that customer-facing documentation reflects the highest standards of accuracy and professionalism.

Main accountabilities and tasks

Support continuous improvement of the ISO Quality Management System and serve as Management Representative to the Quality System Registrar
Track key metrics and report on the performance of the QMS (e.g. results of quality audits corrective actions) including root cause and counter measures
Identifies and eliminates and/or mitigates risks with regards to product and process quality with vendors. This includes ensuring proper processes and procedures are documented implemented and executed
Leads and participates in formal problem-solving including formal reporting for internal and external customers
Serves as a quality liaison between supply chain operations and design authority when quality problems exist that affect product quality and customers
Conducts and monitors outside vendor performance and reports on progress monthly
Supports relocation programs and insource/outsource projects as needed
Records and document customer complaints within Babtec. Support local and global nonconformance investigations of product complaints
Work directly with Operations management to establish and monitor quality metrics and ensure the metrics are achieved
Prepare and reports activity updates for management to keep them apprised of quality initiatives and concerns
Responsible for accuracy and timely inspections of calibration of monitoring and measuring devices
Tracks local and global KPIs and reports weekly/monthly as needed

Qualifications :

Work experience: 35 years of experience in quality assurance document control or compliance roles.

Experience working in a customer-facing environment preferably in a manufacturing industrial or regulated industry

Education: Associates or Bachelors degree in Quality Management Business Administration Engineering or a related field.

Other:

Proven ability to manage documentation systems and support audits (internal and external).
Familiarity with quality management systems (QMS) ERP platforms and CRM tools (e.g. Salesforce).
Strong understanding of regulatory and customer documentation requirements.
Experience collaborating with sales customer service and cross-functional teams to meet client expectations.
Excellent attention to detail and organizational skills.
Strong written and verbal communication skills especially in customer interactions.
Proficiency in Microsoft Office Suite and document management software.

Ability to prioritize tasks and manage multiple deadlines in a fast-paced environment.

Additional Information :

Benefits we offer:

An innovative vibrant and agile culture
Growth opportunities in a globally successful and dynamic business on a growth trajectory
Excellent employee benefits including:
- Medical dental vision Life/AD&D Short- and Long-Term Disability
- Employee Savings Plan / 401k with 100% employer match

Remote Work :

Employment Type :

Full-time

Job purpose The Quality and Document Specialist plays a critical role in maintaining the integrity of the organizations quality management system and documentation processes while actively supporting the operations team customer and sales teams. This position ensures that all documentation meets reg...

Job purpose

Main accountabilities and tasks

Support continuous improvement of the ISO Quality Management System and serve as Management Representative to the Quality System Registrar
Track key metrics and report on the performance of the QMS (e.g. results of quality audits corrective actions) including root cause and counter measures
Identifies and eliminates and/or mitigates risks with regards to product and process quality with vendors. This includes ensuring proper processes and procedures are documented implemented and executed
Leads and participates in formal problem-solving including formal reporting for internal and external customers
Serves as a quality liaison between supply chain operations and design authority when quality problems exist that affect product quality and customers
Conducts and monitors outside vendor performance and reports on progress monthly
Supports relocation programs and insource/outsource projects as needed
Records and document customer complaints within Babtec. Support local and global nonconformance investigations of product complaints
Work directly with Operations management to establish and monitor quality metrics and ensure the metrics are achieved
Prepare and reports activity updates for management to keep them apprised of quality initiatives and concerns
Responsible for accuracy and timely inspections of calibration of monitoring and measuring devices
Tracks local and global KPIs and reports weekly/monthly as needed

Qualifications :

Work experience: 35 years of experience in quality assurance document control or compliance roles.

Experience working in a customer-facing environment preferably in a manufacturing industrial or regulated industry

Education: Associates or Bachelors degree in Quality Management Business Administration Engineering or a related field.

Other:

Proven ability to manage documentation systems and support audits (internal and external).
Familiarity with quality management systems (QMS) ERP platforms and CRM tools (e.g. Salesforce).
Strong understanding of regulatory and customer documentation requirements.
Experience collaborating with sales customer service and cross-functional teams to meet client expectations.
Excellent attention to detail and organizational skills.
Strong written and verbal communication skills especially in customer interactions.
Proficiency in Microsoft Office Suite and document management software.

Ability to prioritize tasks and manage multiple deadlines in a fast-paced environment.

Additional Information :

Benefits we offer:

An innovative vibrant and agile culture
Growth opportunities in a globally successful and dynamic business on a growth trajectory
Excellent employee benefits including:
- Medical dental vision Life/AD&D Short- and Long-Term Disability
- Employee Savings Plan / 401k with 100% employer match

Remote Work :

Employment Type :

Full-time

Key Skills

Office Manager Experience
Accounts Receivable
Dentrix
Computer Operation
ICD-10
Dental Receptionist
Chairside Assisting
Dental Office Experience
Medical Billing
Front Desk
CPT Coding
Eaglesoft

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About Company

Medmix

medmix es líder mundial en dispositivos de administración de alta precisión, con posiciones de liderazgo en los mercados finales de la sanidad, consumo y la industria.Nuestros clientes se benefician de nuestra orientación a la innovación y al avance tecnológico, que se ha traducido en ... View more

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