Customer Solutions Manager

Customer Solutions Manager

At Maersk we are embarking on an industry-defining transformation on a bold new direction expanding our capabilities to become a true end-to-end logistics provider that can deliver intelligent solutions for customers around the world. Its a big moment for all of us and we all have our part to play.

We Offer

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation we are redefining the boundaries of possibility and continuously setting new standards for efficiency sustainability and excellence.

Were on a landmark journey to simplify global trade. It brings the chance to have a major impact on the world economy but also on your career development. With significant personal responsibility youll improve your industry knowledge and build the analytical and commercial skills that are highly valued in the business world quite possibly at a pace that will surprise you.

This role requires to be On-Site 3 days per week.

Location: Florham Park NJ or Charlotte NC

About the Role

The Customer Solutions Manager role is part of the Commercial powerhouse at Maersk. The role translates customer insights into scalable value-driven logistics solutions that address real business challenges and drive commercial growth.

Working cross-functionally with Sales Product and Operations the Customer Solutions Manager designs and packages integrated market-ready solutions develops compelling value propositions and enables consultative solution selling.

As a strategic partner to Account Owners and front-line teams the role leads the end-to-end development of differentiated solutions that unlock customer value and regional growth opportunities.

Key Responsibilities

Develop solutions for our most strategic customers

• Partner with Account Owners to capture customer insights industry trends and vertical needs to identify new solution opportunities.

• Translate customer needs into actionable inputs for solution development and lead the end-to-end process working closely with relevant Product teams.
• Create clear customer-facing solution packages and compelling value propositions that demonstrate efficiencies cost savings and operational improvements.
• Lead facilitate and project manage value proposition and the corresponding development with clear governance and project management
• Collaborate with our Central Solutions teams and regional stakeholders to build new and scalable logistics solutions that we can go-to-market with in North America.

Institutionalize & Enable

• Build and maintain a library of proven value propositions and customer use cases.
• Active participation in the Global Solutions community driving best practices and organizational learnings across functions geographies and verticals to improve sales effectiveness and win rates.
• Support front-line sales through a consultative selling approach enabling effective discovery of requirements and solution selling.

What Were Looking For

• 35 years of experience in solutions development sales supply chain 4PL or a related commercial / logistics role.
• Strong understanding of logistics and supply chain management.
• Demonstrated ability to translate customer challenges into bundled value-driven solutions.
• Strong project management capability with excellent stakeholder coordination.
• Proven ability to influence cross-functional teams without direct authority.
• Excellent communication and presentation skills (written deck creation and verbal).
• Customer centric mindset with strong commercial acumen
• Comfortable working with ambiguity and with strong analytical capabilities to solve complex customer problems
• CRM/Salesforce experience is desirable.

Job Type:Full Time

Company Benefits:

• Medical

• Dental

• Vision

• 401k Company Match

• Employee Assistance Program

• Paid Time Off

• Flexible Work Schedules (when possible)

• And more!

Salary: $100000 - $140000*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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