ServiceNow Technical Consultant ITSM CSM

Global Tooling & Automation is an international Inetum entity. Our objective is to build and ensure the proper functioning of solutions for Inetum delivery and to guarantee the expected level of quality.

Were currently looking for a ServiceNow Platform Developer.

The position

• You will be integrated into the Global Tooling teams more specifically into the ServiceNow teams.
• You will contribute to the evolution of our platform integration of new modules new projects automation Artificial Intelligence upgrade of the platform and interconnection with other ITSM
• You will be a referent for CSM module

The missions

• Actively participate in major development projects of the platform.
• Develop and customize by using Workflow Designer Flow Designer Javascript and Data Querying
• Contribute to evolution of ServiceNow modules (ITSM SPM CSM TPSM )
• Contribute to version upgrades.
• Contribute to the implementation of new ServiceNow modules.
• Maintain and enhance existing ServiceNow applications and modules.
• Handle minor evolutions and incident resolution.
• Participate in the automation of recurring tasks.

Qualifications :

• At least 4 years of experience as a Service-Now Developer and Technical Consultant.
• Strong knowledge and experience with CSM
• Bachelors degree in IT or equivalent.
• Strong knowledge of JavaScript REST web services data querying workflow designer and flow designer.
• Mastery of ACLs.
• Experience with upgrades/cloning is a plus.
• CSA CAD are mandatory. ITSM Specialist is a plus as well-as ITIL v3 or v4 certification.
• Ability to work independently and communicate effectively with stakeholders.
• Fluent in both French and English both written and spoken.
• Two successful experiences as ServiceNow Developer.
• You have already work in an Infrastructure Services context.
• Ability to analyze synthesize and solve problems.
• Team spirit collaboration and communication.
• Fluent English and French spoken and written.
• Strong motivation

Additional Information :

Benefits

• Full access to foreign language learning platform
• Personalized access to tech learning platforms
• Tailored workshops and trainings to sustain your growth
• Medical subscription
• Meal tickets
• Monthly budget to allocate on flexible benefit platform
• Access to 7 Card services
• Wellbeing activities and gatherings

Remote Work :

No

Employment Type :

Full-time