Agent Ocean Import Customer Service

• Ensure smooth accurate and timely freight process flow & data entry into the Companys Operational Performance Standards.
• Track & trace Ocean Import files to provide consistent updates to clients.
• Understand and participate in department processes to improve department operational efficiency & outputs.
• Focal point of contact for our clients pertaining to their international shipments and performing Exceptional Customer Service in accordance with the Companys standards.
• Contribute to maintain good relationships with Clients Service Providers & Vendors.
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Meet KPI standards in accordance with the Companys procedures.
• Ensure all customers standard operating procedures in place and updated in customer SOP.
• Overseas communications timely responses to emails and requests (internal and external).
• Escalation of problems to Management when necessary.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Ensure Timely Invoice Billing and related matters 
• To take up additional tasks as required to meet the Departments needs.

Qualifications :

• Candidate must possess at least a Diploma Bachelors Degree or equivalent.
• At least 1 to 2 years of related working experience in similar position.
• Understanding of transportation documentation and terms is a plus.
• Good knowledge of computer and MS Office applications.
• Good command of written and spoken English.
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
• Pro-active strong organizational skills.
• Strong desire to learn.
• Fresh graduates are encourage to apply.

Additional Information :

Expeditors offers excellent benefits

• Group Medical Insurance
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time