Customer Experience Team Lead (MY)
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Job Location:
Petaling Jaya - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
- Responds to live chats professionally and answer customers enquiries.
- Able to support and understand the operation to resolve customer issue and promote good customer experience.
- Handle customer complaints to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- To manage day to day operation of the contact centre.
- To initiate and manage 1:1 team huddle and team meetings effectively.
- To manage resources planning and implementing Contact centre strategies effectively.
- To coordinate and managing clients expectation.
- Ability to motivate coach and develop agents.
- Ensuring all tickets are solved within SLAs.
- Approachable personality with people handling skills.
- Continuously seeking improvement and plan towards achieve company goals.
Qualifications :
- Minimum of 2-years experience in related management role.
- Able to work in fast paced environment independent customer focused result oriented & disciplined.
- Ability to multi-task prioritize and manage time effectively.
- Agree to sign a confidentiality agreement to protect customer and company benefits.
- Equipped with a stable internet connection with a minimum speed of 10mbps speed as this is a work from home position.
- Able to work on 24/7 rotating shifts during weekends and public holidays.
- Ability to read and write in English Bahasa Melayu and Mandarin.
Remote Work :
Yes
Employment Type :
Contract
Key Skills
- Law Enforcement
- ABB
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- Filing
- Automobile
- AV
About Company
At Blacksire, we are dedicated to staying ahead of the curve and pushing the boundaries of digital solutions. As a top-tier Business Process Outsourcing (BPO) hub, we offer end-to-end innovations with a diverse range of services, including Software Development, Call Centre Operations, ... View more
