Software Engineer (Java, LinuxShell Scripting)

Team Overview:

The AI Search Operations Team is responsible for the day-to-day operations stability and continuous improvement of ServiceNow AI Search as the enterprise search addition to platform operations the team owns the application workflow development required to support extend and automate AI Searchrelated use cases across the ServiceNow ecosystem.

The team ensures that AI Search delivers consistent accurate and reliable search experiences while enabling business workflows through custom and out-of-the-box ServiceNow workflows.

What you get to do in this role: 

• Operate and support ServiceNow AI Search as a critical enterprise platform capability.
• Monitor platform health performance and availability of AI Search services.
• Handle incident management problem resolution and operational support.
• Own application workflow development related to AI Search use cases.
• Design build and maintain application workflows related to cloud infrastructure.
• Build automation for provisioning lifecycle management and decommissioning workflows
• Collaborate with application development teams to onboard new enhancements.
• Manage enhancements defect fixes and continuous improvements in alignment with business priorities.
• Ensure operational readiness scalability and compliance with enterprise standards.

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• Experience in using AI Productivity tools such as Cursor Windsurf etc. is a plus or nice to have
• 2 to 4 years of experience with Java or asimilar OO language
• Passion for JavaScript and the Web asa platform reusability andcomponentization
• Experience with data structuresalgorithms object-oriented designdesign patterns andperformance/scale considerations
• Experience with Linux or Shell Scripting
• Analytical and design skills
• Working knowledge and ability to use tools to assist with daily tasks (IDE debugger build tools source control ServiceNow instances profilers system administration/Unix tools)

FD21

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time