Learning & Development Manager

We are seeking a Manager Talent Development to join our Global Talent Development this role you will design deliver and operationalize leadership development programs that align with Freshworks values support organizational priorities and elevate leadership capability across India and globally.

The ideal candidate is a strong learning designer facilitator and learning operator who can independently lead end-to-end program cycles adapt content for global contexts and apply analytics and AI tools to improve learning effectiveness. You will collaborate closely with partners across HR business teams and global stakeholders.

This is a high-impact high-autonomy role for someone who can think strategically while delivering flawlessly.

Key Responsibilities :

Instructional Design & Program Development

• Design high-impact learning experiences for new managers mid-level leaders and ICs.

• Create facilitator guides toolkits microlearning job aids and blended learning experiences.

• Localize global programs for India and APAC while preserving core learning outcomes.

• Use AI-enabled tools (content creation adaptive assessments learning pathways) to scale and personalize learning.

Facilitation & Delivery

• Facilitate in-person and virtual leadership programs capability sessions and experiential workshops.

• Use coaching storytelling and interactive learning to engage participants.

• Partner with HRBPs and business leaders to embed learning into real work contexts.

Learning Operations & End-to-End Execution

• Own the full program cycle: planning communication scheduling logistics delivery and follow-up.

• Partner with HRBPs to drive nominations attendance manager engagement and completion.

• Manage vendor coordination platform readiness reporting and on-ground execution.

Analytics Measurement & Continuous Improvement

• Build dashboards and reports to track participation engagement and ROI.

• Analyze learner feedback performance trends and behavioral indicators to refine programs.

• Present insights and recommendations to senior stakeholders with clear data storytelling.

AI-Enhanced Learning & Innovation

• Pilot and evaluate AI-based tools for assessments content generation and adaptive learning.

• Recommend ways to integrate AI to enhance learner experience and optimize operations.

• Stay updated on emerging L&D technologies and trends.

Qualifications :

• 57 years of experience in Talent Development or Learning & Development (preferably in SaaS or high-growth tech).

• Proven success in designing and facilitating leadership or capability-building programs.

• Strong instructional design skills using modern blended and experiential methods.

• Hands-on experience managing LMS/LxP systems and learning operations.

• Strong analytical skills comfortable using data to measure impact and drive improvements.

• Excellent communication stakeholder management and cross-cultural collaboration skills.

• Ability to work occasionally with global time zones (US/Europe).

Preferred

• Experience working in global or multi-regional learning environments.

• Exposure to AI-enabled learning tools (LMS plugins content AI adaptive platforms).

• Certifications in instructional design coaching or learning technologies.

• Experience in change management leadership research or organizational development.

Additional Information :

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time