Operational Fraud Manager

efood is a constantly evolving environment committed to innovating and raising the bar in customer experience across the last-mile and delivery industry. As we expand our operations into new areas our business becomes richer more complex and more diversecreating an exciting landscape for high-impact work in operational risk and fraud prevention.

We are currently seeking for an experienced Operational Fraud Manager to join our this critical leadership role you will define the fraud strategy that protects our ecosystem end-to-end leading the prevention of operational fraud across the business.

What you will do

• Own the companys fraud KPIs setting targets and driving a clear strategic roadmap that reduces risk while supporting sustainable business growth.

• Champion a culture of risk awareness and fraud prevention across the organization by establishing scalable processes ensuring they are followed consistently and fostering fraud consciousness at every level.

• Provide regular reporting to executive leadership delivering actionable insights on fraud trends operational performance and emerging risks.

• Identify emerging fraud patterns and translate data-driven insights into effective fraud mitigation rules and system enhancements

• Collaborate closely with Product  and Data teams to design shape and prioritize the roadmap for fraud-prevention tools and technologies.

• Drive innovation in fraud prevention staying ahead of industry best practices and integrating new technologiesincluding AI/ML-powered detection modelsinto our fraud ecosystem.

• Work closely with DH central teams to align with the global anti-fraud agenda ensuring the local organization leverages all available capabilities tools and enhancements.

Qualifications :

• 5 years of professional experience in fraud prevention with a proven leadership track record in high-volume e-commerce delivery or fintech environments.

• Demonstrated ability to develop and execute a company-wide fraud strategy translating high-level objectives into a clear actionable roadmap.

• Strong ownership of fraud KPIs P&L or risk-related budgets with the ability to balance risk mitigation and business growth.

• Exceptional leadership skills capable of mentoring and scaling a team of fraud analysts and specialists.

• Advanced analytical and strategic thinking with expertise in interpreting large-scale datasets to identify emerging fraud trends and translate insights into action.

• Outstanding executive communication skills able to present complex fraud topics to senior leadership with clarity and influence.

• Expertise in fraud-prevention technologies such as rule engines case management platforms and familiarity with AI/ML-driven detection systems.

• Proven ability to design and implement scalable fraud processes and policies.

• Strong cross-functional collaboration skills

Additional Information :

• We recognize good work and we want our people to feel appreciated! Thats why we offer an attractive remuneration package for what you bring in!

• We share a passion for food so you will certainly appreciate the ticket restaurant card to spend in restaurants and/or food supplies. We are efooders after all!

• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe!

• We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.

• We want you to grow with us ! And to help you keep improving we provide you access to our online training platform where you can study topics for your personal and professional growth!

• Are you a cappuccino lover Do you desperately want a cookie Our inhouse cafeteria got you covered!

• If you want to stay in shape our in-house gym awaits you fully equipped!

• We are passionate about exploring growing & learning and our Global Mobility plan is created to help our people find their purpose around the world!

• Saving for the future Weve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today!

Life @efood:

At efood no day is the same as the day before!
 

At efood we constantly have chances to raise the bar improving innovating and challenging ourselves to grow!
We take ownership of what we do embracing challenges and making things happen!
We move with pace to deliver value fast which keeps us ahead always balancing speed with quality!
We stay humble as we grow and dive deep in situations asking questions & exploring beyond the surface to get the best solutions!
We bring good vibes by lifting each other up focusing on whats possible and being the kind of teammate everyone wants on their side!

Were a fast-growing dynamic team where every efooder has the opportunity to shine grow and be part of something exciting.

Hungry enough to join us

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Remote Work :

No

Employment Type :

Full-time