Senior Product Manager

Costa Mesa, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Product Management

Job Summary

Experian Consumer Services is looking for a Product Manager to lead the delivery and growth of our customer experience.

You will report to the Senior Product Manager D2C CX Domain.

We are looking for a strategic and execution-driven product leader to build the growth and transformation of our customer experience journeys. This role is ideal for a product leader passionate about building the best user-centric experiences with an understanding of personalized experiences integrated journeys. As an important member of the CX Product team youll partner with the VP of Product for Customer Experience.

Responsibilities:

Build the end-to-end product vision and roadmap for the whole customer experience for new programs delivering a clear and contextual financial health experience that meets users needs and conversion.
Contribute to a multi-year product strategy informed by trends partner and internal capabilities and consumer insights. Your strategy should differentiate Experians value proposition and guide long-term user and outcomes.
Champion product management by establishing measurements tied to business and consumer impact and aligning teams toward measurable goals.
Build the product roadmap from discovery to launch and iteration including user research experience design feature prioritization engineering execution testing go-to-market and funnel optimization.
Be a product contact for implementation working directly with internal engineering teams and third-party partners to scope and deliver features that meet requirements and enhance platform capabilities.
Advance Experians end-to-end customer experience ensuring seamless integration into the broader and mobile app ecosystemextending users personal finance journey based on evolving customers needs.
Infuse regulatory and partner requirements into all aspects of product delivery setting business and compliance standards for each innovation in the personal loans space.
Embed by defining scalable processes setting standards for product performance and ensuring readiness for ongoing operations and support.
Partner with Marketing and Growth teams to develop go-to-market plans that attract users with loan or savings intent and increase engagement among current members.
Use Measurements that measure product performance customer impact and delivery efficiency optimizing to accelerate time-to-market.

Qualifications :

3 years of experience building or connecting inter- and intra-domain projects using shared componentry libraries and themes. Experience in integrated journeys that connect CRM analytics product and customer service.
7 years of product management experience delivering consumer-facing financial products through end-to-end integrated journeys.
Experience launching products from concept through release with a focus on meeting customer needs.
Experience with important product management practices: defining user stories and requirements developing wireframes running A/B and multivariate tests and analyzing product performance at scale.
Experience working in Silicon Valley Product Operating Model Agile or Lean environments collaborating across product engineering design and go-to-market teams.
Use data and strategic context to make sound product decisions.
Experience mentoring and developing product managers or product owners to promote team capability and effectiveness.
Bachelors degree in Engineering Business/Marketing or a related technical field (preferred).
Qualities that reflect Experians culture: mission-driven and collaborative.

Benefits:

Great compensation package and bonus plan
Core benefits including medical dental vision and matching 401K
Flexible work environment ability to work remote hybrid or in-office
Flexible time off including volunteer time off vacation sick and 12-paid holidays
Explore all our exciting benefits here: Information :
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LI-Remote
This is a remote position.

Remote Work :
Yes

Employment Type :
Full-time

Experian Consumer Services is looking for a Product Manager to lead the delivery and growth of our customer experience.You will report to the Senior Product Manager D2C CX Domain.We are looking for a strategic and execution-driven product leader to build the growth and transformation of our custome...

Experian Consumer Services is looking for a Product Manager to lead the delivery and growth of our customer experience.

You will report to the Senior Product Manager D2C CX Domain.

Responsibilities:

Build the end-to-end product vision and roadmap for the whole customer experience for new programs delivering a clear and contextual financial health experience that meets users needs and conversion.
Contribute to a multi-year product strategy informed by trends partner and internal capabilities and consumer insights. Your strategy should differentiate Experians value proposition and guide long-term user and outcomes.
Champion product management by establishing measurements tied to business and consumer impact and aligning teams toward measurable goals.
Build the product roadmap from discovery to launch and iteration including user research experience design feature prioritization engineering execution testing go-to-market and funnel optimization.
Be a product contact for implementation working directly with internal engineering teams and third-party partners to scope and deliver features that meet requirements and enhance platform capabilities.
Advance Experians end-to-end customer experience ensuring seamless integration into the broader and mobile app ecosystemextending users personal finance journey based on evolving customers needs.
Infuse regulatory and partner requirements into all aspects of product delivery setting business and compliance standards for each innovation in the personal loans space.
Embed by defining scalable processes setting standards for product performance and ensuring readiness for ongoing operations and support.
Partner with Marketing and Growth teams to develop go-to-market plans that attract users with loan or savings intent and increase engagement among current members.
Use Measurements that measure product performance customer impact and delivery efficiency optimizing to accelerate time-to-market.

Qualifications :

3 years of experience building or connecting inter- and intra-domain projects using shared componentry libraries and themes. Experience in integrated journeys that connect CRM analytics product and customer service.
7 years of product management experience delivering consumer-facing financial products through end-to-end integrated journeys.
Experience launching products from concept through release with a focus on meeting customer needs.
Experience with important product management practices: defining user stories and requirements developing wireframes running A/B and multivariate tests and analyzing product performance at scale.
Experience working in Silicon Valley Product Operating Model Agile or Lean environments collaborating across product engineering design and go-to-market teams.
Use data and strategic context to make sound product decisions.
Experience mentoring and developing product managers or product owners to promote team capability and effectiveness.
Bachelors degree in Engineering Business/Marketing or a related technical field (preferred).
Qualities that reflect Experians culture: mission-driven and collaborative.

Benefits:

Great compensation package and bonus plan
Core benefits including medical dental vision and matching 401K
Flexible work environment ability to work remote hybrid or in-office
Flexible time off including volunteer time off vacation sick and 12-paid holidays
Explore all our exciting benefits here: Information :
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LI-Remote
This is a remote position.

Remote Work :
Yes

Employment Type :
Full-time

Key Skills

Time Management
Data Analytics
Analytical
Agile
Requirement Gathering
Strategic thinking
Visio
Communication
Problem Solving
Market Research
UML
Cross Functional Teams

Apply Now

About Company

Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click