Data AnalyticsMetrics Reporting Technical Lead
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Job Location:
Charles County, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Link Solutions is seeking a Data Analytics/Metrics Reporting Technical Lead to join our team at Patuxent River MD.
- Must be a U.S. Citizen
- DoDSecret Clearance required
- Non-remote(relocation incentiveavailable)
Our Data Analytics/Metrics Reporting Technical Lead will serve as the technical lead for analytics and reporting functions supporting the Enterprise Service Desk (ESD) IT Service Management (ITSM) system. You will provide leadership with the knowledge and insight to drive continuous service delivery improvement and help our team exceed service level agreements (SLAs).
Become an integral part of a professionally diverse team while working at an industry-leading organization. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.
Responsibilities:
- Oversee the design development and maintenance of dashboards reports and data visualizations to track ITSM performance Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Ensure accuracy consistency and reliability of data across reporting systems to support decision-making and performance reviews.
- Develop and manage metrics frameworks that provide insights into customer satisfaction incident resolution times and service delivery efficiency.
- Collaborate with the Service Desk Tools Project Manager and ITSM Technical Lead to ensure data-driven insights support continuous service improvement.
- Provide root cause analysis and trend reporting to identify recurring issues and recommend corrective actions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job.
Qualifications :
- Must be a US Citizen.
- Must be able to obtain and maintain an active DoD Secret Clearance.
- Must have IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security CE CCNA Security GICSP GSEC SSCP etc.).
- Must have an Operating System environment certification (e.g. Win10 Win11 MS Server).
- Must have BA/BS in Computer Sciences or Information Technology or related fields.
- Must have at least 10 years of relevant analytics metrics reporting and IT Service Management experience.
Preferred:
- Proficiency with Microsoft Office products.
- Experience creating and modifying documentation for technical processes and procedures.
- Excellent organizational skills attention to detail and ability to prioritize and manage multiple tasks.
- Excellent communication skills (written and oral) and interpersonal skills.
- Excellent analytical quantitative and organizational skills.
Salary Range: $80000 - $130000
Several factors influence the final salary or hourly rate including but not limited to contract wage determinations relevant work experience role-specific skills and competencies geographic location educational background certifications and federal government contract labor categories.
Additional Information :
This position is contingent upon the successful acquisition of the government contract and the completion of ongoing negotiations. We anticipate these processes will be completed by June 2026 at which time interviews and offers will be extended upon successful contract award.
Link Solutions Inc. offers competitive compensation and benefits packages to include paid holidays paid time off medical dental vision company-paid long and short-term disability life insurance referral bonuses relocation incentive program certification reimbursement program retirement and more.
Link Solutions Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Adobe Analytics
- Data Analytics
- SQL
- Attribution Modeling
- Power BI
- R
- Regression Analysis
- Data Visualization
- Tableau
- Data Mining
- SAS
- Analytics
About Company
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. ... View more
