myHR Services Coordinator

Why Choose Us

Novolex is a leading manufacturer of food beverage and specialty packaging that supports multiple industries including foodservice restaurant delivery and carryout food processing grocery and retail and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin paper molded fiber aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories 250 brands and over 39000 SKUs.

Our Sustainability Commitment

The Novolex sustainability vision is built upon three pillars: our products our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability helping us achieve our ambitious goals through our wide-ranging initiatives.

Reports to: Sr. Manager myHR Services

Primary Responsibilities:

The myHR Services Coordinator provides centralized human resource customer service support to employees spanning payroll benefits general human resource policy and other transactions supporting employees across all locations. Supports the achievement of departmental goals through personal effort in own work and areas potentially outside of myHR Services team and department. Successful candidates will have high attention to detail a strong ability to remain organized while operating under competing priorities and be willing to collaborate in a team environment.

Duties Tasks and Responsibilities:

Accountable for the on time delivery of own work. Performs clerical and administrative or specialized support tasks in an office/remote service center setting.

Responds to high-volume employee inquiries via phone along with email and case management ensuring timely and accurate resolution.

Handles a wide variety of inquiries including HR policy life/health/disability insurance medical dependent care spending accounts COBRA payroll income continuance paid time off retirement plans and fleet services.

Actively listens to customer inquiries to gain a full understanding of questions issues and concerns in an effort to provide resolution or to identify when it is appropriate to transition a case to a higher tier help level.

Ensures the appropriate documentation is prepared so that new hire transactions and existing employee changes can be processed.

Ensures efficiency of service center operations technology and transaction processes.

Assists to establish standards and procedures for handling employee questions transactions and administration of human resource programs.

Coordinates services with various human resource information systems human resource program managers and technology specialists.

Collects reconciles and submits payroll data for select employee groups.

Manages the invoice process; works with Procurement and AP teams to establish new vendors and requisitions process invoices and follow up on necessary items.

Other duties as assigned.

What Youll Get From Us

Benefits

With safety as our top priority and a commitment to employee well-being an important focus we offer comprehensive and competitive benefits that include medical dental and vision insurance as well as a variety of other well-being resources focused on mental physical and financial health. Specific benefits and well-being programs may vary depending on where you work.

Community Engagement

At Novolex giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.

Training and Development

We offer constant opportunities for advancement. From skills development to advanced education programs training and development programs and courses are available through MyLearning. Programs include company and industry training curricula support for formal education through the Tuition Reimbursement Program (Non-Union) and a Learning Management System that supports and enhances employee skills at all levels of the organization.

Novolex is committed to providing equal employment opportunity in all employment practices including but not limited to selection hiring promotion transfer and compensation to all qualified applicants and employees without regard to age race color national origin sex pregnancy sexual orientation gender identity religion handicap or disability genetics citizenship status service member or veteran status or any other category protected by federal state or local law. Any individual who because of his or her disability needs an accommodation in connection with an aspect of the Companys application process should contact .