myHR Services Coordinator

Pactiv Evergreen is now a part of Novolex. Novolex is a leading manufacturer of food beverage and specialty packaging that supports multiple industries including foodservice restaurant delivery and carryout food processing grocery and retail and industrial sectors. Our innovative product portfolio is designed to meet the diverse needs of businesses worldwide and the millions of customers they serve. Through continuous investment in research and development we are committed to engineering more sustainable choices for the future. Our extensive manufacturing network spans North America and Europe including two world-class plastic film recycling centers. Discover more about Novolex our 20000 family members and our commitment to innovation and sustainability at .

Pactiv Evergreen is committed to a diverse and inclusive workforce. Pactiv Evergreen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color sex (including pregnancy) sexual orientation religion creed age national origin physical or mental disability genetic information gender identity and/or expression marital status veteran status or other characteristics or statuses protected by law. For individuals with disabilities who would like to request an accommodation pleasecall or email .

All information will be kept confidential according to EEO guidelines and applicable laws.

Our Social Responsibility platform features a robust employee-led Give Back program which includes a matching gifts plan community grants initiative and our annual Company-wide Month of Action campaign. With each of these initiatives our employees are empowered and equipped to give back to their communities and support the non-profits important to them and their families. Through our Give Back program we own our commitment to Social Responsibility and live our purpose of Packaging a Better Future.

Reports to: Sr. Manager myHR Services

Primary Responsibilities:

The myHR Services Coordinator provides centralized human resource customer service support to employees spanning payroll benefits general human resource policy and other transactions supporting employees across all locations. Supports the achievement of departmental goals through personal effort in own work and areas potentially outside of myHR Services team and department. Successful candidates will have high attention to detail a strong ability to remain organized while operating under competing priorities and be willing to collaborate in a team environment.

Duties Tasks and Responsibilities:

Accountable for the on time delivery of own work. Performs clerical and administrative or specialized support tasks in an office/remote service center setting.

Responds to high-volume employee inquiries via phone along with email and case management ensuring timely and accurate resolution.

Handles a wide variety of inquiries including HR policy life/health/disability insurance medical dependent care spending accounts COBRA payroll income continuance paid time off retirement plans and fleet services.

Actively listens to customer inquiries to gain a full understanding of questions issues and concerns in an effort to provide resolution or to identify when it is appropriate to transition a case to a higher tier help level.

Ensures the appropriate documentation is prepared so that new hire transactions and existing employee changes can be processed.

Ensures efficiency of service center operations technology and transaction processes.

Assists to establish standards and procedures for handling employee questions transactions and administration of human resource programs.

Coordinates services with various human resource information systems human resource program managers and technology specialists.

Collects reconciles and submits payroll data for select employee groups.

Manages the invoice process; works with Procurement and AP teams to establish new vendors and requisitions process invoices and follow up on necessary items.

Other duties as assigned.

Requirements Qualifications Skills

A high school diploma or equivalent is required.

Relevant experience in a human resources employee service center or similar HR support environment. HR call center experience a plus.

Demonstrated well-rounded familiarity of Human Resources various functions and specialties is required

Experience using HR software and the ability to learn and understand new systems is required

Ability and willingness to solve problems

Multi-tasking abilities

Demonstrated strong verbal and written communication skills with attention to detail

Ability to demonstrate a calm courteous and professional demeanor under pressure when working with a variety of situations and/or people

Willingness to take initiative while understanding when to seek counsel from team member