Resident Services & Outreach Specialist

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Resident Services & Outreach

• Build and maintain relationships with community service providers to support resident needs.
• Assist residents in accessing and navigating available community resources.
• Provide information and support to residents and their families.
• Collaborate with the Housing Specialist (Asset Manager) and residents to identify service gaps and opportunities.
• Maintain accurate records of resident interactions service referrals and outcomes.
• Work as part of a team to improve resident satisfaction and community relations.

• Coordinate and implement activities that reflect residents social intellectual and physical interests.
• Tailor activities and access to services to individual resident needs and preferences.
• Ensure activities are safe inclusive and promote participation.
• Monitor and evaluate the effectiveness of programs and events.
• Communicate with residents families and staff about upcoming activities and events.

• Support the development and execution of marketing strategies to increase occupancy and resident satisfaction.
• Build relationships with referral sources and community partners.
• Provide information and support to prospective residents and their families.
• Assist with advertising social media and event promotion.
• Track marketing campaign results and recommend adjustments as needed.

• Stay informed about industry trends and best practices in resident services engagement and senior living marketing.
• Collaborate with staff and volunteers to ensure smooth execution of BCHC programs and events.
• Participate in staff meetings and contribute to a positive team environment.

• Associates or Bachelors degree in Social Work Human Services Gerontology Marketing or a related field preferred.
• Minimum of 2 years of experience in resident services case management community outreach or a related field.
• Experience working with older adults individuals with disabilities or diverse populations is highly desirable.
• Experience in event planning community engagement or marketing is a plus.

• Certified Aging-in-Place Specialist (CAPS) Social Work licensure or similar credentials.
• CPR/First Aid certification.

Knowledge Skills and Abilities

• Strong understanding of community resources social services and referral processes.
• Excellent interpersonal and communication skills both verbal and written.
• Ability to build trust and rapport with residents families and community partners.
• Strong organizational and time management skills; ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite (Word Excel Outlook) and comfortable with social media platforms.
• Ability to work independently and collaboratively in a team environment.
• Creative problem-solving skills and a proactive approach to resident engagement.
• Ability to maintain confidentiality and handle sensitive information with professionalism.