Corporate Office and Guest Experience Coordinator at RMD Group
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Job Location:
San Diego, CA - USA
Monthly Salary:
USD 28 - 32
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Position Summary:
The Office and GuestExperienceCoordinatorplaysa critical role in ensuring the smooth operation of the corporate office while supporting executives visitorsand guest-facing initiatives. This positionis responsible formanaging day-to-day office operations coordinating administrative processes and projects andmanagingfacilitiesand guest interaction systems. The ideal candidate is highly organized detail-oriented proactive and capable of balancing multiple priorities in a fast-paced environment while providing a professional and positive presence both internally and externally.
Type:Hourly/ Full-time
Pay scale:$28 - $32/hour
Duties and Responsibilities
Responsibilities include but are not limited to:
- Office operations
- Manage daily office operations including calendars conference room scheduling mail email voicemail office cleanliness and supply inventory.
- Coordinate foodand beverageand other needs for meetings and corporate events.
- Provideexecutive and administrative support
- AssistExecVP with administrative tasksandspecial projects
- Prioritize and manage projects and tasks across multiple platforms includingMeisterTask Microsoft Lists and SharePoint.
- Enhance guest experience and loyalty
- Audit reservations toidentifyopportunities for guest delight
- ManageGlowforgeand othercreativerequeststo create memorable guest experiences.
- Support VIP and loyalty members with bookingsperks and tailored offers.
- Respond professionally to guest inquiries via phone email or in person.
- Manage the reservation line and be the first point of contact for reservations that come in through the phone andinfo@emails.
- Coordinate Repair and Maintenance requests
- Assign jobs and tickets and coordinate vendors as needed inMaintainX
- Manage R&M part inventory
- EnsureMaintainXis being properlyutilized withaccurateandappropriate information
- Assistwithadditionalduties as assigned
- Perform other administrative or project-based tasks asneeded.This may include project-based tasks event planningor internal communications.
Qualifications:
- Minimum 3 years of prior executive administrative or office management experience
- Strongproficiencyin Microsoft Office Suite
- High School Degree or equivalent
- Hospitality experience preferred
Skills and Abilities
- Extremely organized and detail-oriented with strong multitasking prioritization and time-management skills.
- Able to work independently make sound decisions andanticipatethe needs of others.
- Strong written and verbal communication skills with a positive welcoming and professional demeanor.
- Able to balance administrative guest-facing and operational responsibilities whilemaintainingcomposure in a fast-paced environment.
- Provide exceptional service to internal team members and external guests reflecting RMDs hospitality culture and standards.
- Build effective working relationships with all departments vendors and partners.
- Exercise discretion with confidential information andmodelteamwork accountability and a solution-oriented mindset.
- Operate standard office equipment for prolonged periods andmaintaina professional appearance.
- Remain calm under pressure show initiative in problem-solving anddemonstrateintegrity and reliability in all interactions.
Certificates Licenses and Registrations:
- Anti-harassment and nondiscrimination 1-hour class.
Physical Requirements
- Must be able to travelfrequentlybetween venues within San Diego County; occasional evening and weekend availabilityto support restaurant operations. Work is performed in both office settings and onsite in active hospitality environments.
- Must be able to sit stand or walk for extended periods while performing administrative or guest-service duties.
- Must be able to lift move or carry up to25 poundssafely (e.g. office supplies shipments event materials).
- Must be able to bend stoop and reach as needed to access filing cabinets storage and supplies.
ABOUT RMD Group
RMD Group was formed by three partners who had a passion for hospitality and creating unforgettable experiences. For over a decade RMD has been a driving force in the industry creating some of San Diegos most successful and exciting concepts including Rustic RootHuntress Lumi Side Bar and addition the group works with a thriving portfolio of hospitality and lifestyle concepts that include Ballast Point Brewing and Hard Rock HotelsFloatand 207. RMD brings extensiveexpertisein all areas of consulting including design development and management plus a talented team of industry leaders that continue to elevate guest and client experience in San Diego and beyond.
Required Experience:
IC
Key Skills
- Abinitio
- Defense
- General Employment
- Marine Services
- Data Analysis
- Architecture
