Management Trainee Change Management Gen AI0A- Change Delivery Lead

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Management Trainee Change Management
Language Requirement: C1 English Proficiency
The Change Delivery Specialist is accountable for driving end-to-end execution of changes released by social media clients ensuring smooth rollout adoption and operational readiness across vendor teams. The role oversees new launches process transitions and continuous improvements enabling scalable change deployment in a fast-evolving environment.
This position requires strong collaboration with cross-functional partners including Operations Quality Training Product Policy and Tooling to ensure alignment and seamless integration of updates. Effective communication risk assessment stakeholder engagement and impact evaluation are central to the roleensuring that every change lands with clarity readiness and measurable success in production...
Responsibilities
Lead end-to-end planning readiness checks and execution for all incoming changes.
Drive cross-functional alignment between Operations Quality Training Tooling and Analytics teams.
Conduct impact assessments to evaluate operational workflow tooling and metric implications.
Ensure seamless transition by managing dependencies resource planning and capacity alignment.
Facilitate structured pilot testing certification or shadowing before full go-live.
Monitor post-go-live stability identify early signals and drive corrective actions.
Keeping in direct contact with VCMs and Vendor Manager on any feedback callouts & help needed items
Maintain change governance through trackers RCA documentation dashboards and version control.
Partner with client-side teams to clarify requirements validate updates and ensure compliance.
Lead change communicationcreating summaries one-pagers SOP updates and rollout notes.
Support continuous improvement by identifying gaps and recommending operational enhancements.
Qualifications we seek in you!
Minimum Qualifications / Skills
Minimum years of experience in Trust & Safety process preferably in change and transition management including planning rollout execution adoption enablement and post-implementation stabilization.
Education: Bachelors degree in a related field (e.g. Business Administration Communications or Quality Management) or equivalent experience.
Strong project/program planning skills with the ability to build timelines define milestones allocate tasks and govern delivery outcomes.
Effective stakeholder management working closely with policy product training operations tooling and quality teams across geographies.
Excellent verbal and written communication skills with the ability to translate updates into clear messaging for varied audiences.
Strong understanding of GenAI-enabled content moderation ecosystems and automation-based delivery mechanisms.
Hands-on experience with LLM-driven guideline updates prompt optimization and refinement of AI-generated outputs.
Ability to operationalize GenAI inputs into production-ready SOPs training notes and communication briefs for vendor teams.
Proficiency in Google Suite (Sheets Docs Slides) with working knowledge of workflow tracking and documentation platforms.
Preferred Qualifications/ Skills
Ability to proactively identify risks assess dependencies and implement structured mitigation strategies.
Skilled in performance and execution monitoring maintaining rollout traction implementation progress and WBR/MBR reporting.
Strong knowledge of social media policies content moderation and community standards.
Ability to work independently and make data-driven decisions under pressure.
Adaptability to quickly understand and incorporate changes in social media policies or client requirements.
High accountability structured documentation discipline and a strong sense of ownership toward outcomes.
Ability to influence without authority and drive alignment across distributed and cross-functional groups.
Adaptable and resilient in fast-evolving environments with shifting policies product updates and scale dynamics.
Continuous learning mindset with willingness to adopt emerging AI efficiencies and moderation best practices.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.