Order Management Specialist
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Essential Functions:
- Enter emails or faxed sales orders from end user customers into SAP
- Retrieve orders from partner portal and process into SAP
- Verify pricing against customer contract or approved discount matrix
- Verify availability of product
- Coordinate with Purchasing to determine lead times when supply is not available
- Exercise discretion to prioritize product allocations when supply is not available
- Provide inside sales support including interface with Customer Master Data Credit Purchasing Logistics and Sales
- Answer customer inquiries regarding order status product availability pricing and lead times
- Troubleshoot customer issues responding in timely manner
- Consistently review backlog to ensure compliance with company booking policy including requirements that impact revenue recognition
- Complete self-training modules in Reliance (quality system) as needed
- Log customer complaints (CCARs) in Reliance
- Create Zendesk tickets to request additional addresses or contacts be added to SAP
Knowledge Skills and Abilities:
- High-energy individual with ability to work under pressure in a fast-paced changing environment with a positive attitude
- Customer first mentality
- Strong time management skills to effectively prioritize daily tasks
- Demonstrated initiative to resolve complex customer issues efficiently
- Ability to work proactively and exercise judgment
- Strong attention to detail
- Strong interpersonal communication and customer service skills
- Ability to work with others in a professional responsive and courteous manner
- Ability to work productively in a cross-functional team environment
- Strong system skills including Microsoft Office
Minimum Education and Work Experience Required:
- BS/BA degree in business
- 2 years of experience with account management and customer service in high tech environment
Additional Job Description
Required Experience:
IC
Key Skills
- General Insurance
- Corporate Sales
- Cost Estimation
- Benefits & Compensation
- Heavy Equipment
- AC Maintenance
About Company
Cognex machine vision and barcode scanning solutions deliver unparalleled precision in your manufacturing and warehouse operations. Embrace quality and efficiency today.
