Transportation Representative, Amazon Shipping
Share
Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
A transportation representative acts as the primary interface between Amazon seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions.
Key job responsibilities
Deliver positive experience to assigned shipper accounts and resolve all queries
Develop individual client servicing strategy at a shipper-level
Understanding and reinforcing the internal system and operational capabilities and align shipper expectations
Resolve shipper queries by liaising with internal stakeholders across program operations
Action proactive and reactive measures on key service parameters like operations claims and escalations
Follow the standard operating processes to scale the working of the function
A day in the life
A day in the life
1. Enabling data transparency through unblocking MIS queries
2. Ensure all API status-es are being pushed
3. Arrange pickup and deliveries for escalated shipments through effective LMR mechanism
4. Train shipper on passing correct NDR feedback and claims
5. Monitor shipper performance and drive insights
6. Identify NVA tasks and find solutions to automate or reduce the tasks
7. Be a custodian of shipper experience and cascade feedback internally
8. Act as an effective bridge between shipper and internal sales/ AM and cross-functional stakeholders
- Graduate
- Excel is preferred
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Deliver positive experience to assigned shipper accounts and resolve all queries
Develop individual client servicing strategy at a shipper-level
Understanding and reinforcing the internal system and operational capabilities and align shipper expectations
Resolve shipper queries by liaising with internal stakeholders across program operations
Action proactive and reactive measures on key service parameters like operations claims and escalations
Follow the standard operating processes to scale the working of the function
A day in the life
A day in the life
1. Enabling data transparency through unblocking MIS queries
2. Ensure all API status-es are being pushed
3. Arrange pickup and deliveries for escalated shipments through effective LMR mechanism
4. Train shipper on passing correct NDR feedback and claims
5. Monitor shipper performance and drive insights
6. Identify NVA tasks and find solutions to automate or reduce the tasks
7. Be a custodian of shipper experience and cascade feedback internally
8. Act as an effective bridge between shipper and internal sales/ AM and cross-functional stakeholders
- Graduate
- Excel is preferred
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
About Company
Free shipping on millions of items. Get the best of Shopping and Entertainment with Prime. Enjoy low prices and great deals on the largest selection of everyday essentials and other products, including fashion, home, beauty, electronics, Alexa Devices, sporting goods, toys, automotive ... View more
