Senior Customer Manager

Institute Of Grocery Distribution

Job Location:

Watford - UK

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Department:

Sales

Job Summary

Are you a highly skilled Senior Account Manager with experience in the FMCG industry

About the role

You will account manage a group of existing IGD customers. A high profile mix of Non-Food clients with significant scale complexity and diversity. You will build and nurture strong relationships serving as the primary point of contact for all account-related matters.

Your role is to meet agreed financial targets selling IGDs full range of online insight and consulting solutions to maximise the growth potential. You will deliver outstanding levels of customer service working closely with the wider Sales and Consulting team.

The responsibilities

Reporting into the Head of Client Success these include:

Commercial and financial

Delivery of agreed renewal revenue targets for assigned accounts
Ongoing development of assigned accounts to agreed service levels
Drive new business and consulting opportunities within your client base as well as upgrading current contracts
Accurate forecasting sales projection and pipeline management

Customer support

Be the primary contact for customers and develop expertise in IGDs total proposition
Responsible for customer relationships from the point of purchase. Manage ongoing engagement with regular meaningful communications to ensure retention and enhance value for customers
Present IGD services via online demos and face to face meetings
Provide high quality customer feedback to support product development
Develop strong customer relationships to effectively upsell and cross sell other IGD products and services which meets customer needs

Other responsibilities

Be a CRM super-user and an advocate for its use within the wider sales team
Develop a thorough understanding of IGDs total product portfolio
Ensure insights are shared with customers to drive value
Collaborate with other teams including Social Impact Insights Marketing and Finance
Other duties may be required by the organisation from time to time and you will be expected to contribute to these
Contribute to broader internal projects & sponsorship client management of selected IGD events.

What you bring

Experience within the FMCG industry and working in a B2B sales environment ideally with online subscription services exposure
Proven account management/customer success skills
Strong commercial acumen with a good understanding of business issues
Proven commercial track record able to deliver agreed targets
Strong influencing listening presentation and IT skills
Excellent relationship developer engaging existing contacts and building new ones through networking
Excellent planning skills with drive to complete tasks and high attention to detail
Experience of a high-performance and customer-focused culture
Proven ability to adapt to change and embrace new products and services
Knowledge of how retailers and manufacturers use and apply insights
A self-starter with a growth mindset
Contribute to a supercharged Non-Food team environment

The rewards

We offer a range of benefits including a bonus scheme the ability to buy and sell annual leave. At IGD we have a great work-life balance where you are empowered & trusted to manage your time.

The location

We operate a hybrid approach to working with a mix of home and office-based working to be agreed with your line manager. Our office is in a very accessible location within the M25 just 20 miles from central London

More about our people

Were looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society for our customers and themselves.

We seek and attract the very best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We therefore welcome applications from diverse candidates. This includes people with disabilities so please discuss any adjustments that you may require throughout the selection and assessment process.

Our behaviours

Were hungry for better

We say what needs to be said

We solve it together

We make it happen

More about IGD

At IGD (Institute of Grocery Distribution) we serve as a unique impartial force for good driven by our charitable status and commitment to public benefit. Our purpose is clear: to unite and inspire everyone to deliver a thriving food system. We achieve this by acting as a trusted convener uniting stakeholders from across the entire agrifood supply chain to address critical challenges.

We foster collaboration through a broad range of forums bringing together businesses policymakers and thought leaders. By providing evidence-based insights credible research and strategic foresight we help organisations make informed decisions that not only benefit their operations but also contribute to the collective good of society.

This is funded through our work with hundreds of clients from across the global food and consumer goods landscape.

Required Experience:

Senior Manager

Are you a highly skilled Senior Account Manager with experience in the FMCG industryAbout the roleYou will account manage a group of existing IGD customers. A high profile mix of Non-Food clients with significant scale complexity and diversity. You will build and nurture strong relationships serving...