IT System Administrator

Lets share a little about FBS and then we welcome you to apply:

• We are so proud to be 100% Employee Owned. We hire owners not employees! This means that employees earn ownership in our company through their work and build their net worth based on the companys change in value over time. Once eligible you start your journey to ownership with an annual gift of stock averaging 17% of what you make each year!
• For our seventh consecutive year we ranked in the Top 10 Best Places to Work in Idaho.
• Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.
• We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with providing materials we install a wide range of products including framing overhead doors insulation gutters siding and more. We also manufacture some products including trusses cabinets doors and granite countertops.
• Our company is full of outstanding people who have been working for Franklin Building Supply for 10 20 or 30 years. Were working harder than anyone else in our market to get better every day adding value for customers and improving the value of our company for our employee-owners.
• We are committed to working safer smarter and more efficiently than ever before. We are investing significantly in tools equipment training and positions like this to help our team reach its potential.
• Along with competitive compensation we offer competitive benefits that would be expected including medical/Rx vision and dental insurance 401(k) paid time off holiday pay disability & life insurance etc.

About the Role:

This role combines front-line technical support with hands-on systems administration. The ideal candidate is someone who can confidently resolve day-to-day user issues while also managing and improving the companys IT infrastructure. This position requires a broad technical skill set strong communication abilities and the mindset of a proactive problem solver who can adapt quickly to changing priorities.

Key Responsibilities

End-User Support:

• Serve as the first line of contact for all technical issues across the organization.
• Troubleshoot and resolve Level 1 issues quickly; troubleshoot Level 2 cases with complete accurate documentation and escalate as appropriate.
• Maintain clear communication with users throughout the entire support process.
• Provide on-site technical support at various company locations when needed.
• Deliver positive professional customer service to users of all technical backgrounds.

Systems Administration:

• Assist with managing servers networks wireless mesh workstations user accounts databases and configurations.
• Support patching updates backups and routine maintenance for systems and infrastructure.
• Monitor system performance and help identify potential issues or areas for improvement.
• Help implement and enforce IT best practices policies and security standards.
• Participate in deployments upgrades and technology rollouts.

Case Management & Documentation:

• Create detailed documentation for all support cases including actions taken and outcomes.
• Ensure proper escalation of unresolved or critical cases to the IT Support Manager.
• Identify and report recurring issues to support long-term solutions.

Projects & Team Collaboration:

• Assist with IT initiatives such as infrastructure upgrades system migrations and process optimization.
• Communicate proactively regarding system changes outages and updates.
• Collaborate with IT team members to troubleshoot issues share knowledge and maintain a positive work culture.

General Expectations:

• Always maintain safety quality and professionalism.
• Adjust priorities quickly when urgent needs arise.
• Represent the company positively in all interactions.
• Perform other duties as assigned.

Required Qualifications:

• Broad range of IT skills with the ability to support diverse user needs.
• Strong troubleshooting abilities across hardware software and network environments.
• Working knowledge of the technology stack used within Franklin Building Supply.
• Excellent judgment prioritization and communication skills.
• Ability to perform well under pressure and manage multiple tasks efficiently.
• Strong time management skills and a proactive mindset.
• Comfortable collaborating with team members and contributing to a positive atmosphere.
• Systems administration experience including servers switches backups and general infrastructure maintenance.

Preferred Qualifications (Strongly Preferred):

• 5 years of experience supporting hardware/software in an enterprise environment.
• Hands-on experience with Windows 10/11 and Windows Server 2016.
• Experience with Microsoft Azure Identity Management and cloud-based services.
• Solid networking knowledge (DNS DHCP routing switching cabling etc.).
• Experience supporting virtual environments (VMware Hyper-V Nutanix etc.).
• Knowledge of Group Policy creation management and troubleshooting.
• Background supporting ERP systems (Epicor/BisTrack experience is a plus).
• Familiarity with cybersecurity best practices MFA patch management and access control.
• Experience documenting processes creating knowledgebase articles or improving workflows.