Senior Salesforce Administrator
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Job Location:
New York City, NY - USA
Monthly Salary:
$ 120000 - 185000
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
YOUR MISSION:
As a Senior Salesforce Administrator at Parloa youll be the driving force behind the scalability reliability and effectiveness of our Salesforce ecosystem. You will build out our Salesforce instance end-to-end supporting our GTM teams (Marketing Growth Solution Engineering Sales CX) in building efficient processes and ensuring seamless data flow across systems. Your mission is to enable scalable systems that drive operational excellence as we continue to grow globally.
IN THIS ROLE YOU WILL:
- Partner with Revenue Operations Sales Marketing and Customer Success teams to optimize workflows and drive adoption.
- Implement and maintain custom objects validation rules flows and process automations.
- Ensure data integrity and hygiene performing regular audits and developing standards for data entry and maintenance.
- Manage integrations between Salesforce and other SaaS platforms (e.g. HubSpot Gong etc.).
- Collaborate with business stakeholders to translate requirements into scalable technical solutions.
- Provide training and documentation for end-users and help drive best practices across teams.
- Work with global peers to align Salesforce governance and processes across regions.
- Support reporting and dashboard creation for leadership and GTM analytics.
WHAT YOU BRING TO THE TABLE:
- 35 years of Salesforce Administrator experience in a fast-paced SaaS environment.
- At least 2 years in a Senior Admin or Lead Admin role owning complex Salesforce projects or multi-departmental systems.
- Salesforce Certified Administrator and Advanced Admin required
- Proven experience managing and scaling Salesforce for GTM- and Sales Teams.
- Deep understanding of Salesforce data model process automation (Flows) and permission management.
- Strong grasp of RevOps concepts with an eye for process optimization and cross-system efficiency.
- Familiarity with API-based integrations and middleware tools (Zapier n8n etc.).
- Exceptional attention to detail documentation and communication skills.
- Proactive collaborative and solution-oriented mindset you enjoy taking ownership and improving systems.
- Ideally located in New York (USA) with the ability to collaborate with global teams across time zones.
WHATS IN IT FOR YOU
- Join a diverse team of 40 nationalities with flat hierarchies and a collaborative company culture and enjoy an immersive onboarding experience in Berlin to dive into our product and culture.
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- A beautiful office with flair in the heart of NYC with all the conveniences such as social area snacks and drinks.
- Competitive compensation and equity package.
- Flexible working hours unlimited PTO and travel opportunities.
- Access to a training and development budget for continuous professional growth.
- ClassPass membership Nilo Health Health insurance weekly sponsored office lunches.
- Regular team events game nights and other social activities.
- Hybrid work environment - we believe in hiring the best talent no matter where they are based. However we love to build real connections and want to welcome everyone in the office on certain days
Your recruiting process at Parloa:
Recruiter video call Meet your manager Expert Interview(s) Bar Raiser
OTE Salary Range - $120000 - $185000 Equity
Why Parloa
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloas voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400 people in Berlin Munich and New York.
When you join Parloa you become part of a dynamic and innovative team made up of over 34 nationalities thats revolutionizing an entire industry. Were passionate about growing together and creating opportunities for personal and professional development. With our recent $350 million Series D investment were expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa the role or our team before you apply Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients and employees data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance including ISO 27001 in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more.
* We provide equal opportunities to all qualified applicants regardless race gender sexual orientation age religion national origin disability status socioeconomic background and other characteristics.
Required Experience:
Senior IC
Key Skills
- Leadership skills
- Communication skills
- Diary Management
- GAAP
- Accounting
- ocacle
- Payroll admin
- Performance Management
- Human Resources
- Supervising Experience
- Financial Planning
- Writing Skills
About Company
Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation.
