Senior Functional Analyst

Come work as a Senior Functional Analyst with Vancouver Coastal Health (VCH)!

Reporting to the designated Regional Manager or Director the Senior Functional Analyst leverages business and technical knowledge to ensure that assigned business systems effectively support business strategies objectives processes and practices for an assigned business area. Responsible to provide leadership and coordination for ensuring that functional Business Systems issues are resolved effectively and in a timely manner and continually looks for opportunities to maximize usage of the system to ensure on-going business process improvement. As the primary point of contact for the designated business area users (Employee Engagement/Human Resources Scheduling & Timekeeping Finance Payroll Supply Chain Accounts Payable and Revenue Services etc) across Vancouver Coastal Health (VCH) and Providence Health Care (PHC) the Senior Functional Analyst is the acknowledged expert in the designated Business Systems modules and drives continuous process and system improvement to align with business objectives. Provides functional leadership and assistance to executive leaders to strategic planning and implement business objectives. Works with users to troubleshoot system problems test system solutions establish clear lines of communication and ensure clear visibility to critical functional issues. Provides work direction to IMIS team members to address technical issues and works with other corporate departments as well as counterparts in other business areas to mitigate risk around shared elements and critical system dependencies. Ensures established operating standards and policies are adhered to. Configures system changes affecting system processing and changes to common data elements shared across modules writes queries to pull information from the system and conducts system audits to ensure data integrity. Identifies opportunities to further take advantage of the system and keeps up to date with new and upcoming functionality.

As a Senior Functional Analyst with Vancouver Coastal Health you will:

• Lead the solution areas in system development and management of integrated systems by being the key interface between business users and application engineers. Define project requirements by identifying key deliverables and translates those requirement into solutions. Formulate and defines business cope and objectives through research and fact-finding combined with an understanding of business requirements and system functionality.

• Advise executive leadership roles by providing strategic and change management planning support and works with stakeholders in all business areas to formulate scope and objectives for new initiatives. Develop and maintain strong working relationships with business leaders and strategy owners.

• Be responsible for creating directing and supervising project work plans solution selection development implementation documentation interfacing and maintenance within established policies and guidelines.

• Lead and provide work direction to assigned staff technical experts and consultants for the delivery of the integrated applications and business systems by providing functional advice and guiding the development recommendation and implementation of policies and procedures.

• Maximize system functionality integration and skill-sets in each user group by analyzing processes using technological functionality and leading implementation efforts where appropriate.

• Drive continuous process improvement through the streamlining and standardization to existing processes and providing professional expertise.

• Develop and write business specifications for development work. Work with other stakeholders to gather requirements. Negotiate acceptable solutions to improve efficiencies balance system maintenance with user needs and requests to deliver sustainable long term solutions.

• Liaise with IMITS to resolve technical environment issues that impact business systems to ensure that the business systems are available to support critical operations.

• Ensure that documentations regarding the business systems in use are appropriate and complete.

• Carry out responsibilities in accordance with health and safety requirements. Immediately report unsafe situations by notifying supervisor or other appropriate personnel.

• Perform other related duties as assigned.

This work is framed within VCHs commitments to our pillars of Indigenous Cultural Safety Anti-Racism Equity Diversity and Inclusion and Planetary Health.

Education & Experience

• Masters Degree in a related discipline supplemented by related Information Systems courses plus a minimum of eight (8) years recent related experience within a large complex organization with an emphasis on business systems and reporting an equivalent combination of education training and experience.
• Extensive experience with complex Business systems project planning and control are essential.

Knowledge & Abilities

• Advanced knowledge of relational and multidimensional databases and strong Structured Query language (SQL) skills.
• Advanced knowledge of broad scope of computerized Business Systems such as PeopleSoft Kronos Healthcare Revenue Cycle Management (HRCM).
• Advanced knowledge of business principles and practices in Employee Engagement/Human Resources Scheduling & Timekeeping Finance Payroll Supply Chain Accounts Payable and Revenue Services etc.
• Knowledge and experience working with complex computer based business and data systems data integrity process check and internal controls.
• Superior writing and presentation skills including the ability to comprehend complex issues and related data/information and present information in concise meaningful ways and in a non-technical and non-financial manner.
• Strong computer and financial business systems skills including demonstrated ability to productively use spreadsheet word processing presentation and database applications.
• Customer focused with an ability to facilitate and encourage co-operation among diverse groups and skillsets.

• Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens.

• Practices the recognition inclusion and support of all types and aspects of diversity at all stages of engagement with an understanding of the issues faced by people from equity-deserving groups.

• Excellent communication skills including the ability to negotiate and influence others superior organizational skills including the ability to prioritize workload to meet deadlines ability to work under pressure and multi-task without direct supervision physical ability to perform the duties of the job.

• Physical ability to perform the duties of the position.

As per Ministry of Health policy all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health you will be asked to provide this information as part of the onboarding process.

Why Join Vancouver Coastal Health (VCH):

VCH is a world class innovator in medical care research and teaching delivering service to more than one million BC residents. At VCH we embrace thinking boldly taking smart risks and going first when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

Comprehensive health benefits package including MSP extended health and dental and municipal pension plan
Grow your career with employer-paid training and leadership development opportunities
Wellness supports including counselling critical incident and innovative wellness services are available to employees and their immediate families
Award-winning recognition programs to honour staff medical staff and volunteers
Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices diverse teams and inclusive environments which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities including Indigenous Peoples and members of racialized groups people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of BCs Top Employers Canadas Best Diversity Employers and Canadas Top Employers for Young People in 2025.

Only short-listed applicants will be contacted for this posting.


***Employees of VCH must apply online via the Internal Career Portal on CareerHub you are currently viewing the External Career Portal. Refer to the site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.