Guest Service Agent Front Desk (PMOvernight) The Bankers Alley Hotel, Tapestry Collection by Hilton
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Job Location:
Nashville, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Own the Night at Bankers AlleyWhere Every Stay Begins With You.
Tucked into the heart of downtown Nashville Bankers Alley blends boutique charm with a warm modern Southern feel. Our team takes pride in delivering polished personable serviceday or night. As the Night Auditor youre the calm confident presence that keeps our guest experience seamless and our hotel running smoothly while the city sleeps.
What Youll Do
As the Overnight Front Desk you are both the friendly face greeting late arrivals and the analytical mind ensuring each day closes accurately. Your responsibilities include
Welcome and check in late-night guests with genuine hospitality
Assist with inquiries reservations and overnight guest needs
Monitor the lobby atmosphere and maintain a sense of safety and comfort
Balance daily revenue verify transactions and complete end-of-day reports
Reconcile front-office accounts and prepare information for management
Assist with overnight tasks such as light cleaning/organization and property walkthroughs
Ensure front desk standards are upheld during night hours
Communicate any overnight issues or guest needs to day-shift leaders
Uphold the Bankers Alley standard of service professionalism and warmth
The shift pattern will consist of 3P-11P and 11P-7A with a flexible shift to work weekends.
Rate of pay starts at $19.00 per hour
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
