Customer Success Manager II Payments

The Role

TheCustomer Success Manager II Paymentsis a senior individual contributor role focused on driving adoption retention and growth ofCompanyCam Paymentsacross a strategic portfolio of customers. This role sits at the intersection of customer success payments operations and product insight owning complex financial workflows risk conversations and data-driven activation strategies. Youll help customers successfully adopt Payments embed it into their daily workflows and realize measurable value through consistent transaction usage. Beyond direct customer impact this role plays a critical part in strengthening CompanyCams overall payments motion by enabling peers shaping playbooks and influencing product direction. This is an opportunity to be both a hands-on customer partner and a force multiplier across the Customer Success organization.

Location: Candidates must permanently and currently reside in Lincoln Nebraska or the surrounding metro area.

What Youll Do

• Drive Payments activationby identifying customers most likely to adopt based on usage signals workflows and operational needs.
• Execute targeted onboarding programsthat guide customers through verification setup and their first successful transaction.
• Analyze adoption and transaction datato uncover bottlenecks drop-off points and opportunities to improve conversion and retention.
• Re-engage inactive or low-volume customerswith tailored guidance to increase repeat transaction behavior.
• Partner cross-functionallywith Product Finance Risk and RevOps to reduce friction and improve activation efficiency.
• Serve as an escalation and subject-matter expertfor complex payments underwriting and transaction lifecycle questions.
• Coach and enable CSM peersthrough playbooks templates training sessions and workflow best practices.

The Impact Youll Have

At CompanyCam your work makes a real impact. Whether youre writing code supporting customers or designing experiences your contributions directly shape the product we deliver and the people we serve. Were building something that helps real people solve real problemsand we believe that kind of work is best done by a team that reflects the world around us. In this role youll drive impact by:

• IncreasingPayments activation rates time-to-first-transaction and repeat usage.
• Improvingcustomer retention and renewal predictabilitythrough deeper workflow adoption.
• Strengthening CompanyCamspayments motion at scalethrough enablement and playbook development.
• Influencingproduct and process improvementsusing real customer insights and transaction data.

What Youll Bring

• 3 years of experiencein SaaS and customer-facing roles.
• Experience with payments fintech billing or financial products.
• Strong understanding ofcustomer lifecycle management and activation workflows.
• Proficiency withCRM tools analytics dashboards and customer engagement platforms.
• Exceptionalwritten and verbal communication skills including comfort with sensitive financial conversations.
• Proven ability tosolve complex problems manage escalations and deliver measurable customer outcomes.
• Experiencecoaching peers or contributing to scalable processes and playbooks preferred.
• A continuous growth-mindset with a focus on learning embracing challenges and continuously improving.
• A knack for creativity and innovation bringing fresh ideas to the table and solving complex problems.

Benefits & Compensation

This is a salaried position at CompanyCam. Our starting salary is $58000 per yearand is based on average on target earnings (OTE) are around $81000. We also offer meaningful equity and other benefits.

CompanyCam is an equal-opportunity employer committed to respect inclusion and growth. We work hard take responsibility and support each other. Great ideas come from all backgrounds and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesnt align perfectly we encourage you to apply. What really matters to us is your potential your passion and your commitment to learning innovation and contributing meaningfully to our team.

For any accommodations or technical issues related to the online application or interview process please emailand well respond promptly. Please do not include any medical or health information in your message.

Note:Resumes sent to this email will not be reviewed or responded to. To be considered for a position you must apply directly through our careers page.