Service Delivery Manager – AMS (Legacy & Cloud Applications)
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Job Location:
Prague - Czech Republic
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Description:
The Service Delivery Manager (SDM) is responsible for the end-to-end delivery of Application Management Services (AMS) for a portfolio of enterprise applications covering both legacy Java-based systems and modern cloud applications on Microsoft Azure.
The role combines ITIL-based service delivery with Agile/Scrum-driven change and development management. The SDM ensures service stability SLA compliance effective incident and change management while coordinating development activities and acting as a Scrum-aware delivery lead (ideally with Scrum Master experience).
Your future duties and responsibilities:
Ensure end-to-end AMS delivery in line with agreed SLAs and OLAs.
Manage incidents problems changes and releases in alignment with ITIL.
Coordinate support and development teams across Java legacy and Azure cloud environments.
Support or act as Scrum Master for AMS-related development and change initiatives.
Facilitate Scrum ceremonies and manage change and development backlogs.
Lead regular service review meetings with the client (KPIs incidents backlog roadmap).
Act as key operational contact for third-party vendors and cloud providers.
Identify service risks drive continuous improvement and support service transformation initiatives.
Ensure proper documentation runbooks and knowledge in service improvement and transformation planning including cost optimization and innovation.
Support onboarding of new applications into the AMS operating model.
Required qualifications to be successful in this role:
Proven experience in AMS / application support delivery in hybrid (on-premise & cloud) environments.
Strong knowledge of ITIL (certification is an advantage).
Practical experience with Agile / Scrum ideally in a Scrum Master or delivery lead role.
Experience managing development and change requests alongside operational services.
Technical understanding of:
Java-based applications
Microsoft Azure (cloud services integrations)
Excellent communication skills in Czech and English.
Strong stakeholder management and coordination skills.
Soft Skills:
Excellent communication skills (in both Czech and English) German is advantage.
Ability to manage client expectations and facilitate cross-functional collaboration between business and IT.
Proactive problem solver with a continuous improvement mindset.
Experience leading virtual teams or coordinating multiple service providers.
Desirable Qualifications:
Background in the energy utilities or regulated industries.
Experience in a multi-client or multi-provider delivery model.
Familiarity with ITSM tools (e.g. Jira Confluence ServiceNow).
Familiarity with DevOps / CI/CD.
Experience with Jira Confluence ServiceNow Azure DevOps.
Scrum Master certification (CSM / PSM).
What we offer
Great mixture of friendly atmosphere and stability of one of the biggest IT companies (Our employees stay with us for more than 8 years on average)
Possibility to purchase company share and participation in company profit
Professional growth and development through certified training programs and knowledge sharing
The full-time contract for an indefinite period
Flexible working hours
Multi-sport card
900 CZK/monthly for your leisure activities
140 CZK meal vouchers
5 weeks of vacation 3 sick days
30 days of fully paid sick leave
Company loan without interest
Mental health program
#LI-LS12345
Skills:
- Service Delivery Management
What you can expect from us:
Společně jako vlastníci převádíme odborné znalosti do praxe.
Život ve společnosti CGI je založen na vlastnictví týmové práci respektu a pocitu sounáležitosti. U nás můžete naplno využít svůj potenciál.
Zveme vás abyste se od prvního dne stali vlastníky. Společně pracujeme na tom aby se náš sen stal skutečností. Proto o sobě mluvíme jako o partnerech CGI a ne jako o zaměstnancích. Těžíme z našeho společného úspěchu a máme možnost a odpovědnost aktivně se podílet na směřování a strategii naší společnosti.
Vaše práce vytváří hodnoty. Budete rozvíjet inovativní řešení a trvalé vztahy s kolegy a klienty a zároveň budete mít přístup ke globálním možnostem abyste mohli proměnit své nápady ve skutečnost využít nové příležitosti a těžit z předních odborných znalostí v oboru a technologií.
Budete rozvíjet svou kariéru tím že se připojíte ke společnosti která je postavena aby rostla a přetrvala. Podpoří vás vedoucí pracovníci kterým záleží na vašem zdraví a pohodě a kteří vám pomohou využít příležitostí k rozvoji vašich dovedností a rozšíření obzorů.
Přidejte se k nám k jedné z největších firem poskytujících poradenské služby v oblasti IT na světě.
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
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