JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Operations Manager

Position Overview The Operations Manager is a critical hands-on member of the management team responsible for enhancing property value through direct facility management and HVAC operations leadership. This working position emphasizes self-performance of maintenance services to minimize third-party contractor costs while maintaining the highest operational standards. The role requires a technically skilled professional who will actively perform HVAC work alongside developing and training maintenance staff.

Core Responsibilities

HVAC Operations & Self-Performance

Personally perform skilled HVAC maintenance including inspection repair installation and alteration of heating ventilation air conditioning and refrigeration (HVAC-R) systems and related equipment Conduct hands-on preventive maintenance and routine servicing of HVAC equipment including compressors chillers water cooling towers forced air units pumps valves and control systems Repair or replace defective HVAC components including thermostats automatic switches fan controls damper motors filters belts heat exchangers and safety controls Operate and maintain HVAC tools test equipment welding torch vacuum pump and other specialized trade equipment

Team Development & Training

Train and develop maintenance staff in HVAC operations safety procedures and preventative maintenance protocols Build internal technical capabilities to reduce reliance on external contractors Mentor team members to achieve journeyman-level competency in HVAC and building systems Establish and maintain comprehensive training programs for ongoing skill development

Cost Management & Third-Party Reduction

Implement strategies to perform maintenance services in-house rather than contracting externally Evaluate contractor proposals and identify opportunities to bring services in-house When contractors are necessary develop detailed scopes of work request competitive bids and monitor performance against contractual agreements Maintain parts and tool inventory to support self-performance capabilities

Facility Management & Maintenance

Implement comprehensive preventative ongoing and anticipated maintenance programs Monitor performance of all building systems ensuring maximum operational standards Purchase building supplies machinery and specialized HVAC equipment Maintain detailed records of maintenance activities time labor and materials

Budget & Financial Management

Manage operational expenses within budgeted parameters Execute projects in a timely cost-effective manner while meeting budget targets Assist Account Director with forecasting operational and capital expenses Provide cost-benefit analysis demonstrating savings achieved through self-performance

Client Relations & Communication

Communicate proactively with clients and regional team members regarding property conditions and maintenance activities Prepare and deliver property condition reports capital improvement schedules incident reports and budget comparisons Ensure all client service standards are met or exceeded through superior facility operations

Required Qualifications

Education & Experience

Associates Degree vocational/technical training or equivalent experience in HVAC mechanical systems or related field High school diploma or GED required at minimum 3-5 years combined experience in property management and hands-on HVAC operations Demonstrated journeyman-level HVAC operation maintenance and repair experience Proven experience in team leadership and staff development

Technical Skills

Expert knowledge of HVAC-R systems building automation systems plumbing and electrical systems Proficiency with HVAC diagnostic tools test equipment and repair techniques Ability to perform skilled electrical maintenance work related to HVAC systems Experience with boilers chillers cooling towers and commercial refrigeration systems

Leadership & Communication

Strong leadership abilities with experience training and developing technical staff Excellent verbal and written communication skills Proficiency with Microsoft Office Suite (Excel Word) and Windows-based systems Proactive approach to problem-solving and daily operations

Physical Requirements

Ability to perform hands-on HVAC work including lifting climbing and working in various environmental conditions Valid drivers license and ability to operate motor vehicles and specialized equipment Availability for emergency response and after-hours facility issues

Key Performance Indicators

Reduction in third-party contractor expenses through increased self-performance Improvement in staff technical capabilities and certifications Preventative maintenance completion rates and equipment uptime Budget adherence and cost-saving achievements Client satisfaction scores and service level compliance

This position offers the opportunity to lead by example combining hands-on technical expertise with management responsibilities to deliver superior facility operations while building a skilled self-sufficient maintenance team.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.