Manager, University Accounts Off Campus Partners

Job Description

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information analytics and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100 CoStar Group is on a mission to digitize the worlds real estate empowering all people to discover properties insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years giving us the perspective to create truly unique and valuable offerings to our customers. Weve continually refined transformed and perfected our approach to our business creating a language that has become standard in our industry for our customers and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers our employees and investors. By equipping the brightest minds with the best resources available we provide an invaluable edge in real estate.

is the nations #1 rental marketplace for owners property managers and the network that millions of renters every year rely on to find their new place is continuing to grow our industry-leading sales force. We provide apartment Property Managers and Owners with a platform to market their property listings and the industrys most comprehensive virtual tools to attract the most and highest-quality renters. Our suite of services includes digital advertising social and reputation management and market analytic solutions which delivers innovative tools for our customers.

Off Campus Partners:

Off Campus Partners a CoStar Group subsidiary and part of the network is the leading provider of off-campus housing websites for colleges and universities in the U.S. Our mission is to simplify the off-campus housing experience for universities students and property managers nationwide. We have established partnerships with more than 150 of the countrys top universities offering their students a user-friendly platform to search for housing find roommates and access educational resources. One of our first university partnerships was with the University of Virginia! Preview the site at .

The Manager of University Accounts is a strategic results-driven leader responsible for driving client success renewal performance and team excellence across our national university partnerships. This role leads a team of University Account Managers who ensure exceptional service delivery partner satisfaction and long-term retention. The Manager plays a critical role in strengthening and expanding university relationships overseeing renewal strategy and elevating team execution through proactive engagement coaching and accountability.

Responsibilities:

• Lead coach and develop a high-performing team of University Account Managers.

• Set clear expectations and hold the team accountable for results.

• Drive renewal strategy and ensure timely successful renewals across all partnerships.

• Monitor account health identify risks early and guide plans to strengthen retention.

• Support key university meetings to improve partner relationships and engagement.

• Shape and support strategies that elevate partner engagement growth and long-term success.

• Partner with Sales Marketing and Product teams to enhance partner value and support renewals.

• Serve as the primary escalation point and drive timely effective resolutions.

• Analyze feedback and performance data to identify trends and improvements.

• Ensure team activities align with organizational goals and provide updates to leadership.

• Travel 30%40% for university visits and conferences.

Basic Qualifications (For internal applicants):

• Two or more years of experience successfully leading a team of sales account management customer success or business development professionals or equivalent leadership experience in the Student Housing or Multifamily industry.

• Experience managing customer relationships throughout the full customer lifecycle including onboarding servicing renewal strategy and pipeline management.

• Demonstrated ability to analyze data develop reporting and make strategic recommendations based on trends performance metrics and market insights.

• Strong written and verbal communication skills with the ability to present effectively and build relationships with a variety of audiences including senior decision-makers.

• Strong strategic thinking organizational skills and problem-solving abilities.

• Bachelors degree from an accredited not-for-profit in-person college/university OR a minimum of four years of multifamily digital marketing (ILS) experience.

• Candidates must possess a current and valid drivers license.

• Satisfactory completion of a Driving Record/Driving Abstract check prior to start. Driving history must reflect responsible driving behavior and compliance with traffic laws

Basic Qualifications (For external applicants):

• Two or more years of experience successfully leading a team of sales account management customer success or business development professionals or equivalent leadership experience in the Student Housing or Multifamily industry.

• Experience managing customer relationships throughout the full customer lifecycle including onboarding servicing renewal strategy and pipeline management.

• Demonstrated ability to analyze data develop reporting and make strategic recommendations based on trends performance metrics and market insights.

• Strong written and verbal communication skills with the ability to present effectively and build relationships with a variety of audiences including senior decision-makers.

• Strong strategic thinking organizational skills and problem-solving abilities.

• Bachelors degree from an accredited not-for-profit in-person college/university OR a minimum of four years of multifamily digital marketing (ILS) experience.

• Candidates must possess a current and valid drivers license.

• Satisfactory completion of a Driving Record/Driving Abstract check prior to start. Driving history must reflect responsible driving behavior and compliance with traffic laws.

Preferred Qualifications and Skills:

• Knowledge or experience in higher education student housing or the multifamily industry.

• Experience developing and executing account strategies including renewal forecasting revenue planning risk mitigation and resolving complex customer escalations with senior-level stakeholders.

• Experience collaborating with cross-functional partners such as Sales Product Marketing or Operations.

• Proficiency with CRM tools for tracking activity forecasting and analyzing account health.

• Highly organized self-starter who thrives in both independent and team-based environments.

• Ability to be flexible and adaptable in a dynamic high-growth environment.

Whats in it for you

When you join CoStar Group youll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training tuition reimbursement and more.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug

• Life legal and supplementary insurance

• Virtual and in person mental health counseling services for individuals and family

• Commuter and parking benefits

• 401(K) retirement plan with matching contributions

• Employee stock purchase plan

• Paid time off

• Tuition reimbursement

• On-site fitness center and/or reimbursed fitness center membership costs (location dependent) with yoga studio Pelotons personal training group exercise classes

• Access to CoStar Groups Diversity Equity & Inclusion Employee Resource Groups

• Complimentary gourmet coffee tea hot chocolate fresh fruit and other healthy snacks

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing