Guest Experience Manager
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Job Location:
Monthly Salary:
Posted on:
20 days ago
Vacancies:
1 Vacancy
Job Summary
- Develop implement and oversee guest satisfaction and loyalty programs.
- Represent management to guests building trust and intervening at key moments of the customer journey.
- Drive innovation and continuous improvement to ensure memorable guest experiences.
- Monitor customer feedback anticipate needs and implement corrective action plans.
- Coordinate with operational services to guarantee smooth guest stays.
- Lead daily team briefings and interact positively with other departments.
Qualifications :
- Strong communication and interpersonal skills.
- Problem-solving and conflict resolution abilities.
- Knowledge of hotel operations and PMS systems.
- Leadership and team management experience.
- Fluency in multiple languages is a plus.
Additional Information :
I
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bilingual
- Linux Administration
- Documentation
- LNG
- Entry Level Finance
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
