Moving Help Team Leader

Location:

Position Overview

Join our team at Moving Help and play a key role in shaping the future of our Customer Service operations! Were looking for a passionate proactive leader who excels in fast-paced environments solves real-time challenges and collaborates across teams to drive continuous improvement. If you love turning problems into opportunities this is the role for you.

Key Responsibilities

• Lead and support a team of agents as they assist customers via phone chat and email.

• Guide agents in troubleshooting and determining the best outcomes for customers.

• Promote a culture of continuous improvement innovation and collaboration.

• Report document and escalate bugs issues and concerns to management in a timely manner.

• Handle inbound and outbound customer service calls including disputes and escalated concerns.

Qualifications

• Strong ability to guide and support a team in real time across phone chat and email channels.

• Excellent communication and interpersonal skills with the ability to engage effectively with diverse customers.

• Ability to thrive in a fast-paced environment and remain steady in high-pressure situations.

• A proactive mindset with a passion for identifying solutions and driving improvements.

• Previous customer service or operational support experience preferred.

Preferred Qualifications

• 2 years of customer service experience

• Experience with inbound/outbound calls

• Experience responding to and sending customer emails

• Chat support experience

• Proficiency with Excel and Word

U-Haul Holding Company and its family of companies including U-Haul International Inc. (U-Haul) continually strives to create a culture of health and wellness. Consistent with applicable state law U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Pennsylvania Texas Utah Vermont Virginia and Washington. U-Haul has observed this hiring practice since February 1 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race color religion sex national origin physical or mental disability veteran status or any other basis protected by applicable federal provincial state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.