Reservation Agent (22hr)
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Job Location:
Palo Alto, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description of the role:
The Reservation Agent is responsible for handling reservations and inquiries for our esteemed guests at The Sheraton Palo Alto. As a Reservation Agent you will play a vital role in providing exceptional customer service and ensuring a seamless reservation process for our guests.
Responsibilities:
- Assist guests in making reservations via phone email or in person
- Provide accurate information about room availability rates and hotel amenities
- Ensure reservations are entered correctly into the system
- Handle special requests and ensure guests preferences are accommodated
- Answer and resolve guests inquiries and complaints in a timely manner
- Maintain a positive and professional attitude while interacting with guests
- Other duties as assigned by management
Requirements:
- Prior experience in a customer service role preferred
- High school diploma or equivalent
- Excellent communication and interpersonal skills (good typing skills)
- Ability to multitask and work in a fast-paced environment
- Proficiency in using reservation and hotel management systems
- Attention to detail and ability to handle confidential information
- Flexibility in working shifts including weekends and holidays
- Must be eligible to work in the United States
Benefits:
- Competitive hourly compensation
- Health dental and vision insurance
- 401(k) retirement plan
- Paid time off and holiday benefits
- Discounted hotel rates worldwide
About the Company:
The Sheraton Palo Alto is a renowned hotel situated in the heart of Palo Alto California. We pride ourselves in delivering exceptional hospitality to our guests and ensuring their comfort and satisfaction. With our luxurious accommodations state-of-the-art facilities and dedicated service team we strive to create memorable experiences for all our guests.
EEOC Statement: The Sheraton Palo Alto is an equal opportunity employer. We value diversity and strive to create an inclusive and welcoming work environment for all team members. We do not discriminate on the basis of race color religion sex national origin age disability or any other protected status in accordance with applicable laws.
Required Experience:
Unclear Seniority
Key Skills
- Intelligence
- Corporate
- Irrigation
- Investment
- AC Maintenance
- Contract Administration
About Company
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