Manager, AI Workforce Management (Layer 6)

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview
What does TD stand for For starters we believe in visionary leadership and insights. We believe in using every resource at our disposal to better serve our clients and for almost every department that begins with data. As part of Layer 6s Strategy & Operations team youll be at the heart of driving AI to our teams customers and colleagues.
TDs vision for the future Hyper-personalized banking experiences via artificial intelligence for every single customer. If youve been in business as long as we have you know theres no such thing as one size fits all and a diverse inclusive AI team is a massive part of that future achievement.

Job Description
You will work with Layer 6s leadership team leads and members and other stakeholders to help develop and support Talent management strategies and activities and operationalize workforce management- related tools processes and reporting. Inclusive in this you will:

• Identify and manage Layer 6 hiring needs and engage with recruiters and leads to track and report on progress on filling the roles
• Plan forecast and regularly reconcile with Finance Layer 6s jurisdictional headcount numbers against approved resource targets and provide regular views to Layer 6 leadership
• Manage resource role profiles with skillsets and their preferences to help assess alignment with assignment opportunities
• Identify upcoming use cases or applied research initiatives that will require immediate vs more distant resource assignments
• Ensure Leads are centrally forecasting resource allocations and identify related risks/issues examples: a) Prolonged unfavorable allocation percentages for individual resources b) Resource gaps leaving potentially unfulfilled/delayed assignments
• Establish and oversee resource forecasting and time-tracking in Clarity to support resource cost tracking per use case / initiative
• Lead / facilitate employee engagement and development activities and events
• Serve as Layer 6s Rewards & Recognition (R&R) Ambassador facilitating rewards presentation and working with the AI2 R&R Committee on higher level awards
• Lead activities to fulfill and manage resource-related governance and administrative requirements (e.g. in support of Business Continuity Planning)
• Support ad hoc /other operational business management activities and special projects as required

Qualifications

• Experience working in a large matrix organization
• Experience planning and facilitating workforce management activities for a large organization
• Preferred: Working knowledge of AI/ML delivery processes
• Experience leading and driving delivery of medium-sized business / technology projects and governance initiatives (using waterfall and agile methodologies) and has thorough knowledge of project delivery principles practices techniques and tools (Jira Clarity) 5 years
• Business analysis experience (requirements solicitation process modeling policy / procedural documentation cost and value estimation/assessment etc.) - 5 years
• A self-starter eager to take on different types of assignments who is comfortable with ambiguity and has a problem-solving mindset
• Excellent leadership skills with the ability to lead and inspire a team to perform maximize the contributions of all team members and communicate effectively with confidence
• Strong collaboration skills to help uncover stakeholder needs and motivations influence and secure the cooperation of key resources resolve conflicts and negotiate positive outcomes
• Adaptable to a variety of situations individuals or groups. Understands and appreciates different and opposing perspectives
• Have ability to understand and learn the dynamics of relationships in an organization to identify decision makers and influencers and to predict how new events or situations will affect the organization
• Resilient under pressure and when facing tight timelines
• Working knowledge of productivity and BI tools (MS Office PC software applications - Excel Word PowerPoint Project Visio; Tableau)
• Experience in the Financial Services sector is an asset
• Experience working for a consultancy is an asset
• Relevant university degree or equivalent work experience
• 10 years of work experience

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):