Lead Telephony Engineer [Contractor] India

About Object Edge:

Established in 1994 Object Edge is an award-winning digital consultancy working with leading global a challenging digital landscape we help businesses differentiate and compete by creating effortless digital experiences. We design implement and support commerce content subscription and CPQ with a data-driven highly collaborative and best-in-class team.

We serve enterprise businesses who need to build digital experiences and want a nimble personalized and specialized partner..

About the Position:

As a Lead Telephony Engineer you will play a key role in managing and maintaining omnichannel contact center deployments. You will collaborate with cross-functional teams to ensure the availability reliability and security of the CCaaS (contact center as a service) / UCaaS (unified communications as a service) solution. Your responsibilities will include:

Location: Remote- Brazil

What Youll Do:

1. Solution management:

Provision configure and maintain a telephony environment platform like Avaya

Deploy and monitor the solution

Good understanding of SIP based protocols and debugging the same

Working knowledge of SBC

Good understanding of telephony protocols and procedures

2. Security and Compliance:

Understanding of security best practices related to access controls encryption and identity management

Ensure compliance with industry regulations and internal security policies related to the contact center industry

3. Monitoring and Alerting:

Proactively monitor solutions and detect and respond to performance and security issues

Configure and monitor alerting systems like Grafana and Prometheus to notify relevant teams of incidents

4. Backup and Recovery:

Establish and test backup and disaster recovery procedures for telephony resources

Ensure data integrity and availability in case of failures

5. Documentation:

Maintain clear and up-to-date documentation of architecture processes and procedures

Share knowledge with team members and contribute to the internal knowledge base

6. Collaboration:

Collaborate with development operations and security teams to align strategies with business goals

Participate in on-call rotation for incident response

7. Automation:

Develop and maintain automation scripts as needed. Knowledge of Terraform and or Ansible will be good to have

Experience Youll Bring:

Bachelors degree in computer science information technology or a related field (or equivalent experience)

8 years experience with any of the VOIP based solutions like Avaya Genesys Cisco Five9 Asterisk etc. Preferred is Avaya.

Experience with SIP flows and signaling

Quickly learn new technologies and take the lead and responsibility for solution deployments

Maintain telephony knowledge base

Experience with Linux OS

Excellent problem-solving and communication skills

Scripting and automation (e.g. Python PowerShell Terraform) is good to have

Familiarity with DevOps and CI/CD concepts is good to have

Understanding of telephony security principles and best practices is good to have

Experience with containerization and orchestration (e.g. Docker Kubernetes) is a plus

Understanding of cloud platforms (e.g. AWS Azure GCP) is a plus

Compensation:

Salary is commensurate with experience based on department and role.

Object Edge provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. We believe in providing employees with a work environment free of unlawful discrimination and addition to national law requirements Object Edge complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.