Client Success Specialist- French Speaker

Sheikh Zayed City - Egypt

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Join Our team asClient SuccessSpecialist at Garment are looking for a dedicated and clientfocused professional who is fluent in French to join our innovative this role youll be the first point of contact for our clients ensuring their needs are met and their experience with Garment IO is seamless and positive.

This dynamic role involves providing timely technical support resolving client inquiries conducting training sessions and working closely with internal teams to improve service delivery.

Become part of an industrytransforming journey. At Garment IO we value ambition innovation and exceptional client service. Unlock your potential and contribute to shaping the future of manufacturing as a Client Success Specialist!

Responsibilities

Maintain effective prompt and accurate communication with all factories via phone chat and email.
Support factories with oncall and online technical and nontechnical training
Identify and handle issues complaints and requests from factories
Run periodical customer feedback surveys
Validate and report technical bugs and coordinate efforts to resolve them with the technical teams
Monitor factory performance and advise factory management on maximizing the benefits from Garment IO via concise messages on the opportunities they can capitalize on
Document responses cases and SOPs for technical support.

Requirements

12 years of work experience in client support or any related field
Proficient in the French language encompassing speaking reading and writing skills.
Excellent command of written and spoken Arabic & English.
An advanced set of interpersonal skills
Ability to manage and guide reporting
Ability and persistence to work alone supporting multistakeholder large factories
Strong time management skills
Ability to multitask prioritize and manage time effectively
Dedication and commitment to deliverables
Experience in software or technical support is preferred
Experience with Zoho Desk and Zoho SalesIQ is preferred.

Benefits

Social insurance
Medical insurance
Transportation allowance
Education allowance

Work Conditions

Fridays & Saturdays are off.
Flexible work environment with 8hour workdays.
Hybrid workweek.

Required Experience:

Unclear Seniority

Join Our team asClient SuccessSpecialist at Garment are looking for a dedicated and clientfocused professional who is fluent in French to join our innovative this role youll be the first point of contact for our clients ensuring their needs are met and their experience with Garment IO is seamless ...

This dynamic role involves providing timely technical support resolving client inquiries conducting training sessions and working closely with internal teams to improve service delivery.

Responsibilities

Maintain effective prompt and accurate communication with all factories via phone chat and email.
Support factories with oncall and online technical and nontechnical training
Identify and handle issues complaints and requests from factories
Run periodical customer feedback surveys
Validate and report technical bugs and coordinate efforts to resolve them with the technical teams
Monitor factory performance and advise factory management on maximizing the benefits from Garment IO via concise messages on the opportunities they can capitalize on
Document responses cases and SOPs for technical support.

Requirements

12 years of work experience in client support or any related field
Proficient in the French language encompassing speaking reading and writing skills.
Excellent command of written and spoken Arabic & English.
An advanced set of interpersonal skills
Ability to manage and guide reporting
Ability and persistence to work alone supporting multistakeholder large factories
Strong time management skills
Ability to multitask prioritize and manage time effectively
Dedication and commitment to deliverables
Experience in software or technical support is preferred
Experience with Zoho Desk and Zoho SalesIQ is preferred.

Benefits

Social insurance
Medical insurance
Transportation allowance
Education allowance

Work Conditions

Fridays & Saturdays are off.
Flexible work environment with 8hour workdays.
Hybrid workweek.

Required Experience:

Unclear Seniority

Key Skills

Acting
Anti Money Laundering
Electrical Designing
Marketing & Promotions
Dsp
Immigration

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About Company

Garment IO

Garment IO is SaaS that helps garment factories boost their productivity by gathering live data from production lines and uncovering inefficiencies using Internet of Things (IoT) technology.

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