Mr D Mid-Level Operations Associate

Mr Da division of the Takealot Group is looking for a highly talented Mid-Level Operations Associate to join our team in Cape Town.

We are a young dynamic hyper growth company looking for smart creative hard-working people with integrity to join us!

Think youve been challenged before Think again!

• Scale: Show the millions of Mr D customers what you can do
• Learn: We work with the best of the best and then some.
• Grow: Expand your career in the fast-growing Takealot Group: and Mr D. We like to promote from within: Heres your chance.

This role reports to the Operations Manager for Food Operations for Mr D.

Responsibilities

Operational Support and Efficiency:

• Assist in managing day-to-day operations across various business verticals within MrD contributing to smooth and efficient trade operations.
• Participate in the implementation and refinement of operational processes to boost trading efficiency on the MrD platform.
• Support continuous improvement initiatives to enhance operational processes using data to inform and guide decisions.
• Familiarity with process improvement methodologies like Lean Six Sigma DMAIC

Data Analysis and Reporting:

• Assist in the analysis of operational data to generate insights aimed at improving customer experience and operational workflows.
• Support in collaborating with cross-functional teams to identify performance bottlenecks and areas for improvement.
• Proven track record of identifying and or delivering successful process optimization initiatives.

Teamwork and Development:

• Help manage and resolve payment transaction issues contributing to a seamless customer transaction process.
• Assist in the investigation of order discrepancies and compile reports on operational challenges and customer feedback.
• Support the mentorship and development of junior operations team members promoting a culture of growth and learning.

Emergency Management

• Proactively manage operational emergencies and system failures ensuring minimal disruption to business operations. This includes being prepared to address emergencies during business hours after 5pm and during weekends ensuring round-the-clock operational resilience.

Attributes

• Strong analytical ability supported by solid Excel skills showcasing the capability to dissect data and derive meaningful insights.
• Ability to identify areas of improvement indicating a proactive stance towards enhancing processes and outcomes.
• Enterprising spirit and ability to take ownership of tasks reflecting a drive to innovate and lead initiatives.
• Willingness to buy into the requirements of a fast-paced start-up environment with an understanding that peak activity may occur after traditional hours highlighting flexibility and dedication.
• Ability to verbalize as well as visualize findings and results emphasizing the importance of clear and effective communication both verbally and through visual means.
• Strong team player indicating the importance of collaboration and mutual support within a team setting.

Qualifications & Experience

• Relevant bachelors degree in commerce engineering finance or related field.
• At least 3 years of experience in operations particularly in e-commerce logistics supply chain or a related fast-paced industry.
• Experience in using data analytics to inform operational decisions and improvements.
• Proficiency in analyzing performance metrics to provide insights on operational aspects.
• Proficiency in advanced Excel
• Knowledge of SQL or Python is advantageous

Lets talk about life @ Mr D

• The power is in your hands: We offer a market-related Total Remuneration Package which allows full flexibility according to your needs. Go on be the master of your own destiny.
• No doors: We arent fans of stuffy offices or siloed work environments. See someone you like High five collab and make something great.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn Up-skill with free access to courses on Prosus Academy and more.
• Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes think mini golf think good times).
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.
• Help when you need it most: Confidential counselling legal support and financial guidance for free anytime anywhere.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see

If you meet the above you are an Extraordinary Mind. Apply today!!

Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference