Software Support Specialist (Application Support )

Who are we

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services we unlock our customers innovative potential empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud enable them to differentiate in the 5G era and digitalize and automate their operations. Listed on the NASDAQ Global Select Market Amdocs had revenue of $5.00 billion in fiscal 2024. For more information visit

At Amdocs our mission is to empower our employees to Live Amazing Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact fostering growth embracing flexibility and building connections we enable them to live meaningful lives while making a difference in the world.

In one sentence

The Application Support Specialist delivers L2 operational support for telecom applicationsprimarily SON (Self-Organizing Network) moduleswithin a RAN-focused environment.

You will handle incident resolution RCA performance tuning release support and automation using Python and Linux collaborating with L1/L3 teams developers vendors and network operations to ensure resilient SLA-compliant services

What will your job look like

• Key Responsibilities

  • Application Operations
  • Provide L2 application support for SON and related telecom OSS/BSS systems.
  • Own incident triage troubleshooting RCA and corrective actions; escalate to L3/vendors as needed.
  • Perform proactive performance monitoring and tuning across SON modules and interfaces.
  • Automation & Scripting
  • Develop Python scripts for health checks log parsing job orchestration and operational reports.
  • Automate routine tasks and create runbooks to reduce MTTR and operational toil.
  • Linux Administration
  • Administer Linux-based application environments (services packages storage networking security).
  • Coordinate patching configuration changes and deployment activities with change control.
  • Release & Environment Management
  • Support deployments smoke testing and post-release validation across non-prod and prod.
  • Maintain configuration baselines track dependencies and integration points with network elements.
  • SLA & Governance
  • Use ITSM tools (e.g. ServiceNow) for incident change and problem management; ensure precise documentation and SLA adherence.
  • Collaborate cross-functionally with RAN engineering NOC and vendors to ensure service reliability.

All you need is...

• Mandatory Requirements

  • Proficient in Python programming (automation tooling data handling).
  • Proven Linux administration experience (troubleshooting performance security).
  • Exposure to telecom projects with a solid understanding of RAN architecture (cells sectors handovers KPIs interfaces).

  Required Skills & Experience

  • 46 years in application support or telecom operations (preferably L2).
  • Strong troubleshooting and analytical skills; confident working in SLA-driven environments.
  • Familiarity with logs/metrics tracing dashboards and alerting; experience reducing MTTR.
  • Experience with ITSM tools (ServiceNow) and disciplined change management.
  • Ability to work in a 247 support model with rotational on-call and vendor coordination.

  Preferred Qualifications (Nice to Have)

  • Hands-on SON module experience (optimization parameter management performance KPIs).
  • Knowledge of OSS/BSS interfaces northbound/southbound integrations and APIs.
  • Exposure to cloud-native app deployments (OpenShift/Kubernetes) and container basics.
  • Basic database skills (SQL/NoSQL Snowflake) for querying application telemetry.
  • Telecom vendor ecosystem familiarity and scripting for data pipelines or reporting.

Why you will love this job: