Assistant General Manager
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Job Location:
Monroe, VA - USA
Monthly Salary:
USD 13 - 15
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
The Assistant General Manager plays a critical role in supporting and executing all aspects of Altitudes daily operations including guest services food and beverage staff training and facility management. This position works directly with the General Manager to reinforce operational excellence uphold cultural standards and ensure an exceptional guest experience.
Key Responsibilities
General Operations
- Support the General Manager in all operational and administrative functions.
- Coach motivate and develop a large and diverse team through effective written and verbal communication.
- Oversee daily facility operations including financial reporting and inventory management.
- Establish implement and uphold all Altitude standards procedures and expectations.
- Manage labor spending and expense tracking within established guidelines.
- Develop team performance by setting profitability goals and recognizing positive behaviors.
People Leadership
- Recruit hire and onboard top talent.
- Set clear performance expectations and hold team members accountable in alignment with brand standards.
- Ensure execution of all training programs to equip employees for excellent guest service and operational success.
- Foster a positive workplace culture that supports staff retention.
- Maintain staffing levels that balance business needs with team member well-being.
- Lead through visible motivation recognition and accountability.
- Identify and develop high-potential employees for advancement within the park or broader organization.
Sales & Business Performance
- Execute sales and marketing initiatives in partnership with the support center team.
- Manage budgets and operational plans to meet or exceed financial performance targets.
- Set communicate and track departmental and individual performance goals.
- Adjust operational strategies as needed to respond to changing business conditions.
Guest Services
- Deliver an exceptional on-brand Altitude guest experience through high operational standards.
- Seek out and utilize guest feedback to improve team performance and service quality.
- Maintain a safe clean and secure environment for all guests and staff.
Qualifications & Skills
- Minimum 1 year of experience leading a team in a customer service retail hospitality or entertainment environment.
- Demonstrated ability to recruit motivate develop and retain high-performing team members.
- Strong leadership presence with the ability to mentor and lead by example.
- Proven ability to achieve financial targets and manage operational budgets.
- Ability to work days nights weekends and holidays as required.
- Comfortable working in a fast-paced environment with frequent distractions.
- Ability to lift and carry 50 pounds regularly.
- Consistently maintain a professional image and demeanor.
Required Experience:
Director
Key Skills
- Restaurant Experience
- Hospitality Experience
- Assistant Manager Experience
- Management Experience
- Accounting
- Conflict Management
- Computer Literacy
- Hotel Management
- Leadership Experience
- P&L Management
- Supervising Experience
- Restaurant Management
About Company
Experience the thrill of weightlessness at Altitude Orlando - Sanford! Fly sky high on a trampoline, play dodgeball, run in a ninja warrior course, and more. Fun for all ages!
