Business Systems Analysis Specialist AI

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Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The AI Business System Analyst (AI BSA) acts as the bridge between business stakeholders and technical teams in designing implementing and optimizing AI-driven solutions. This role focuses on understanding business needs translating them into functional and technical requirements evaluating AI tools and ensuring successful delivery of machine learning automation and data analytics initiatives.

Key Responsibilities

Business Analysis & Requirements Gathering

Engage with business stakeholders to understand objectives problems and opportunities where AI or automation can add value.

Document current-state workflows and design future-state processes enhanced by AI/ML solutions.

Translate business requirements into clear functional and technical specifications for data scientists developers and engineering teams.

Conduct feasibility assessments and cost-benefit analysis for AI use cases.

AI & Data Solution Support

Work closely with data scientists to understand model behavior data dependencies assumptions and performance.

Support dataset identification data quality assessments and data transformation requirements.

Participate in model testing validation and monitoring activities.

Project Delivery & Stakeholder Management

Act as product owner or business lead for AI initiatives ensuring alignment between business goals and technical solutions.

Manage user acceptance testing (UAT) including test scenarios test scripts and defect triage.

Facilitate communication between business technical and governance teams (e.g. IT data privacy risk).

Coordinate deployment planning rollout training and change management activities.

AI Governance & Risk

Ensure AI solutions adhere to compliance requirements such as model governance privacy fairness and explainability standards.

Document model purpose data lineage and risk mitigation strategies.

Support ongoing monitoring of model performance drift and audit requirements.

Continuous Improvement

Identify opportunities for automation optimization or scaling of AI solutions.

Benchmark industry trends in AI large-language models (LLMs) analytics platforms and intelligent automation.

Recommend tools platforms or vendor solutions that align with business strategy.

CUSTOMER

• Leverage specialized domain product and systems knowledge to have a thorough understanding of the business product and vision; provide business-technology interaction subject matter expertise as well as recognize and drive the focus toward business value.
• Identify document and validate current state technology capabilities/ecosystem and support stakeholders to design the desired future state; provide recommendations and/or direction based on the end-to-end customer experience when making decisions.
• Collaborate with key stakeholders to determine solutions assess impact to existing work processes and systems and how to manage the integration
• Translate business requirements into detailed functional specifications taking into account non-functional requirements
• Own and manage the traceability of system requirements through design and development testing and deployment; ensure the acceptance criteria demonstrates the changes to systems that will meet stakeholder expectations.
• Support testing teams in translating requirements and use cases into test conditions and expected results for product performance user acceptance and operational acceptance testing
• Provides support/oversight and guidance in the delivery of technology requirements with focus on quality reusability scalability and innovation.
• Promote innovation by applying subject matter expertise to generate forward-thinking ideas as well as critical thinking to find opportunities for improvement
• Provide operational / process-related analysis and support to various extents

SHAREHOLDER

• Adhere to existing processes/standards including requirements management technology delivery practices and standards and business technology architecture escalating issues as required
• Continuously enhance knowledge/expertise in own area and keep current with leading-edge technology trends/developments and develop expertise in TD services applications infrastructure analytical tools and techniques that can contribute to effective solution development/delivery
• Continuously enhance knowledge of business domains and their products/services
• Support and contribute to change management planning and activities including those that ensure operational readiness.
• Support implementation and post-implementation planning and activities.
• Support the development of business cases including benefits identification RFI/RFP and service level agreements with vendors/suppliers consistent with technology requirements/guidelines
• Adhere to the TD code of conduct

EMPLOYEE / TEAM

• Participate fully as a member of the team support a positive work environment that promotes service to the business quality innovation and teamwork and ensure timely communication of issues/ points of interest.
• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit.
• Keep current on emerging trends/ developments and grow knowledge of the business related tools and techniques.
• Participate in personal performance management and development activities including cross training within own team.
• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
• Contribute to team development of skills and capabilities through mentorship of others by sharing knowledge and experiences and leveraging best practices.
• Lead motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
• Contribute to a fair positive and equitable environment that supports a diverse workforce.
• Act as a brand ambassador for your business area/function and the bank both internally and/or externally.

BREADTH & DEPTH:

• Expert knowledge of system analysis process and techniques
• Expert knowledge of systems and applications supported by the team including system components functionality interfaces data flows and business rules
• Expert knowledge of enterprise technology delivery practices and standards and related expertise including design development testing and delivery frameworks
• Advanced to Expert understanding of business supported and the broader Organization and of business analysis
• Provides leadership and guidance makes recommendations and collaborates with business and technology to ensure the technology solution meets the business needs
• Lead technology requirements management for high risk strategic initiatives
• Identifies and leads problem resolution for complex technology requirements-related issues
• Leads and provides guidance on the identification maintenance and reporting of traceability of system requirements
• Works autonomously as the senior or lead system analyst and coaches/ guides members within area of expertise
• Subject matter expert and consults with clients and/or project various teams and may be involved in the assessment of potential projects initiatives
• Reports to a Senior Manager Practice Lead or above

EXPERIENCE AND / OR EDUCATION

• Bachelors degree in Business Computer Science Data Science Information Systems or related field.
• 37 years of experience in Business Analysis System Analysis or Data/AI-related roles.
• Strong understanding of AI/ML concepts data lifecycle and analytics platforms (e.g. Azure ML Databricks).
• Experience writing business requirements user stories process maps and system documentation.
• Familiarity with SQL Python Power BI/Tableau or other analytical tools (ability to read code is an asset; not required to code).
• Excellent communication skills able to explain technical concepts to non-technical stakeholders.
• Strong problem-solving critical thinking and stakeholder management abilities.

Preferred Qualifications (Nice to Have)

• Experience with generative AI (LLMs) RAG prompt engineering or enterprise AI platforms.
• Knowledge of model governance frameworks (e.g. Responsible AI model validation risk classification).
• Agile/Scrum experience Product Owner or Business Analyst certification (CBAP PMI-PBA).
• Experience in regulated industries (banking insurance healthcare public sector).

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):