Manager Customer Operations

Richlands - Australia

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

About the Opportunity

Are you a proven people leader passionate about delivering exceptional customer experiences

This is an opportunity to lead a high-performing operations/customer service function within a fast-paced forward-thinking organisation. Were seeking a Manager Customer Operations who thrives on motivating teams improving systems and shaping service excellence at scale.

If you enjoy leading from the front while driving strategic and operational outcomes this role will offer both challenge and reward.

The role

Lead and develop a team of up to 50 frontline and operational staff across multiple sites or functions
Drive a culture of accountability engagement and continuous improvement
Oversee day-to-day customer service delivery across logistics manufacturing support and digital service channels
Implement and monitor KPIs to ensure service performance and customer satisfaction targets are achieved
Partner with internal stakeholders to improve workflows streamline communication and enhance service delivery
Lead customer service transformation initiatives including CRM or system upgrades (Salesforce SAP Microsoft Dynamics)
Resolve complex customer issues with empathy urgency and sound commercial judgement.

The ideal candidate

10 years experience in customer service leadership roles

Proven success managing large diverse teams in fast-moving environments
Strong operational and strategic thinking able to balance efficiency with exceptional service
Expertise in process improvement performance management and change leadership
Exceptional communication influencing and stakeholder engagement skills
Solid technical literacy across CRM/ERP systems and Microsoft Office suite

Why Youll Love This Role

Opportunity to shape the customer service culture of a respected organisation
Scope to lead transformation projects and introduce digital innovation
Collaborative leadership team that values initiative integrity and results
Career growth into senior leadership or strategic operational roles
Stable professional environment with a focus on people and progress

About You

Youre a confident and adaptable leader who thrives on challenges and enjoys driving teams to deliver meaningful results. You balance empathy with accountability and youre known for your ability to turn strategy into action ensuring every customer interaction reflects excellence.

How to Apply

If youre ready to lead a team to new levels of performance and service excellence please contact Nick Lemin at or call on.

Required Experience:

Manager

Job DescriptionAbout the OpportunityAre you a proven people leader passionate about delivering exceptional customer experiencesThis is an opportunity to lead a high-performing operations/customer service function within a fast-paced forward-thinking organisation. Were seeking a Manager Customer Oper...