HWVEOperations Expert

Role

Operations Expert

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Location

Bangalore/ Chennai

Experience:

6 8 Years

Number of openings

1

What awaits you/ Job Profile

• Implement operational strategies policies and procedures.
• Manage day-to-day operations to meet production targets.
• Enhance productivity particularly in onPrem operations.
• Support backend development for client applications.
• Set up infrastructure monitoring and alerting systems and develop dashboards.
• Manage Microsoft IIS and batch jobs operations.
• Utilize initial Python experience for scripting and automation.
• Coach and support team professional growth.
• Support script troubleshooting and optimization.
• Manage updates from old to new infrastructure.
• Propose efficiency improvements.
• Participate in application cloud migration.

What should you bring along

• 5-8 years experience in Operations Management with strong leadership and organizational skills.
• Have managed day-to-day operations of IT service delivery including incident management problem resolution change management and service request fulfillment.
• Knowledge of ITIL best practices and frameworks to standardize operational processes and improve service efficiency and effectiveness.
• Lead regular performance reviews and assessments to identify operational bottlenecks inefficiencies and areas for improvement.
• Experience optimizing through automation of manual processes streamlining workflows and enhancing operational agility and scalability.
• Develop and maintain operational documentation including procedures policies and knowledge articles to ensure consistency and compliance with industry standards.

Must have technical skill

• Experience with ticketing tools like Service Now or BMC ITSM Remedy for incident change and problem management.
• Operations experience in Payara on Linux
• Scripting and automation expertise for On Premise infrastructure.
• Infrastructure monitoring alerting systems and dashboards setup.
• Proficiency with Microsoft IIS and batch jobs.

• Oracle SQL Server PostgreSQL: Query execution administration monitoringPatches Upgrade Performance analysis
• Windows Servers: Install/Update services/servers logging/monitoring IIS administration patching
• Linux Servers: Logging deployment patchingcreate delete check files including server log file
• Server Side: Apache and Payara configure patch deploy monitor
• AWS SCP: Monitoring (CloudWatch) / troubleshooting (S3 EC2 RDS etc.) deploy (Github Actions) if needed;
• AWS CDH: create manage use case user management queries in athena
• IAM LDAP
• PowerShell / CMD: Automation scripting client versioning (deployment) repetitive tasks
• Networking: Application / DB / server firewall administration
• MQ: Application monitoring administration troubleshooting
• Testing: SoapUIMonitoring Nagios Grafana
• Incident/Change/Monitoring/Infrastructure/NAS Share management
• JIRA: Create user stories/tasks/PBIs/defects and document them Testing (smoke tests test executions etc.)
• Confluence: Documentation

Good to have Technical skills

• Reporting/Visualization tools like Tableau / Power BI.
• Basic experience with Python.
• Familiarity with cloud-based operations and DevOps practices.
• Experience with Java and GlassFish platform.
• Jira/Confluence