Receptionist
Share
Job Location:
Monthly Salary:
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
Overview
Who We Are
aparto is a UK-based student accommodation and experience provider delivering incredible experiences across all its communities by investing in its people facilities and brand. aparto has two residences in Spain: aparto Barcelona Pallars and aparto Barcelona Cristobal de Moura and one Flexliving in a hotel building Aparto Diagonal Suites which combines flex living and hotel services and will open its doors on January 2026 in Esplugues de Llobregat. aparto focuses on offering the best possible experience by providing safe and fun places to live and work.
Responsibilities
Role Profile
Together with the General Manager the Receptionist will be responsible for carrying out all daily front desk operations to ensure a safe welcoming and efficient environment for our guests. This role requires coordination administrative skills and a customer-oriented approach. The Receptionist executes the implemented processes so that all guests receive the best possible service. They operate from the reception area remaining available and with a friendly smile to meet the needs of guests.
aparto offers a warm welcoming and exciting place to live. The Receptionist should enjoy hosting and delivering a great guest experience.
Carry out daily operations: check-in check-out phone assistance email and WhatsApp management Mews LiveChat among others.
Provide customer service and resolve any conflicts that may arise ensuring the best possible experience in coordination with the cleaning and maintenance departments.
Answer incoming calls and follow up on potential B2C sales.
Manage parcel deliveries.
Handle general communications via Mews.
Support marketing follow-up through booking platforms and apartos website together with the General Manager.
Provide prospective guest with useful information about the local area.
Ensure a warm and welcoming environment for guest
Respond to residents questions and maintenance issues throughout the stay.
Follow up on complaints together with the General Manager.
Assist in training new receptionists.
Collaborate in internal data audits.
Manage stationery orders.
Qualifications
What We Are Looking For:
Essential Experience in Hotel Reception or similar roles.
Must be people-oriented and possess a strong vocation for customer service.
Service and quality oriented.
A resourceful person with administrative management skills.
Languages: Spanish English and French. Catalan and additional languages will be highly valued.
Knowledge of the Mews PMS system is highly valued but not essential.
What We Offer:
- Stable job in a dynamic and growing company.
- Permanent contract
- Monday to Sunday schedule with rotating morning and afternoon shifts. (No night shifts).
- Annual Salary: 25000
Closing
At Hines we strive for excellence as a leading global real estate investment manager driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living office retail mixed-use logistics and life science projects all designed to enhance value connection and inspiration. Our strategic approach integrates local expertise with global knowledge taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices we recognize that the true driving force behind Hines success is our 5000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people offering comprehensive training competitive compensation robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team we cultivate an inclusive environment where everyone including our clients can thrive.
Hines is proud to be named to Fast Companys prestigious annual list of the Worlds Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
Hines is a leading global real estate investment manager. We build the world forward by investing, developing and managing the world’s best real estate.
