Sales Manager, Commercial Expansion

We believe conversations will become the #1 way to shop.

At Gorgias were building the platform that makes this real: a unified AI agent that sells supports and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce and were leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal seamless and intelligent. By combining deep product expertise with the latest in AI were making shopping feel more natural human and connected than ever before.

To win we focus relentlessly on:

• Quality: conversations that feel authentic and on-brand.

• Experience: effortless shopping from chat to checkout.

• Re-engagement: personal 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy Gorgias is building the foundation for the next decade of ecommerce where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About the Role

Were hiring a strong sales leader to lead our Commercial Account Management Team. Youll drive expansion and renewals across a large diverse book of business and play a critical role in scaling our Commercial post-sales revenue motion. This role is ideal for a manager who excels in deal execution loves coaching and can inspire a team to consistently outperform.

What Youll Do

• Lead a high-performing AM team: Manage and coach 6 Commercial Account Managers each overseeing 100120 accounts ensuring they exceed revenue and performance goals.

• Coach in deals not just in theory: Join AM calls model strong discovery and negotiation and guide AMs through live deal strategy and execution.

• Be onsite with customers: Visit customers independently or alongside AMs to deepen relationships unlock opportunities and drive strategic expansions.

• Develop talent: Provide clear structured coaching on sales skills and career progression helping AMs grow into their next role.

• Strengthen process & predictability: Build SLAs improve forecasting rigor and refine workflows to create a scalable repeatable Commercial motion.

• Influence strategy: Surface customer insights competitive signals and market trends to shape our Commercial playbooks and GTM approach.

• Drive cross-functional alignment: Partner closely with CX Sales and Product to align priorities define ROEs and create frictionless customer experiences.

• Own reporting & accountability: Deliver concise updates on team performance pipeline health risks and wins to senior leadership.

Who You Are

• Experienced Manager: 2 years leading a quota carrying sales team with a track record of exceeding quota and developing high performers.

• Proven Seller: 35 years as an AE (Commercial and ideally Enterprise) with strong closing experience.

• Sales Methodology: Mastery of discovery qualification value selling and negotiation and you know how to coach it.

• Emotionally Intelligent Leader: Skilled at motivating teams giving direct feedback and building trust.

• Data-Driven Operator: Comfortable analyzing KPIs spotting trends and using insights to drive performance.

• Exceptional Communicator: Clear confident and persuasive with customers and internal stakeholders.

• Tech-Savvy: Proficient with HubSpot Gong and modern GTM tools.

• SaaS & E-commerce: Experience in SaaS or working with e-commerce brands is a strong plus.

• Thrives in High-Growth Environments: Organized adaptable and great at prioritizing in a fast-moving setting.

Perks And Benefits

Compensation: $222k to $246k OTE (CAD)

5-week vacation (We follow each countrys appropriate PTO Laws)

Paid sick leave

Paid parental leave (16 weeks)

Personal credit card to buy lunches (youll have your own Gorgias credit card)

We provide private health insurance and retirement pension

Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)

Get up to $2600 CAD of learning material per year (includes books courses training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

Every quarter we organize an online company-wide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

AI at Gorgias
At Gorgias AI is a natural extension of how we work and build. Our teams use it every day to research write analyze code and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT Claude Granola Cursor & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows and each team has AI champions who showcase fresh ideas during weekly company-wide standups now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy but as a multiplier helping us move faster think deeper and serve customers better.

AI use in Recruiting at Gorgias
We use AI tools to assist in managing and assessing applications with human oversight at every stage.

Diversity & Inclusion at Gorgias
Were committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds experiences and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process please contact us at .

Required Experience:

Manager